John Salgado, MBA, CCUE-WCMS

• Own and establish the overall IT vision and guarantee successful execution in order to support the organization’s needs. • Design, develop, and implement comprehensive, computer-based information systems to ensure users’ needs are met and data is processed according to company specifications and requirements. Users include both internal and external customers. • Define user information requirements by conferring with users and analyzing functions. Recommend and develop computer-based business solutions. Plan system applications and assign staff to develop, test, and complete programs. Evaluate effectiveness of programs and offers solutions to enhance effectiveness. • Prepare and maintain technical specifications and related documentation to secure procedures and prevent system failure. Responsible for company's disaster recovery plan. • Research and make recommendations on hardware and software purchases. Negotiate with vendors on behalf of the company to ensure cost-effective purchasing decisions. • Improve existing software programs and develop new applications to meet future business needs. • Ensure hardware and software is maintained and data is secured through proper back-ups and staff training. • Manage budget and control expenses effectively. • Hire, train, develop and appraise staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consult with Human Resources as appropriate. • Maintain up-to-date information and technology affecting functional area(s) to increase innovation and ensure compliance.

Direct manage the IT and IS function of the credit union to ensure that in-house system (Fiserv-DataSafe), programming, networking, installations and operations support the credit union's goals and objectives. Work with the IT Committee in setting short- and long-term technology plans that promote credit union growth and enhance services to members. Research industry trends in technology to ensure the credit union remains competitive in its product and service offerings. Keep abreast of changing trends in technology to include hardware, networks and network tools, software, and systems. Negotiate cost-effective contracts for the purchase of new systems, hardware, software, or peripherals. Negotiate cost-effective contracts for service warranties, maintenance programs, or IT consultants to support the credit union’s technology infrastructure. Develop, update, monitor and continuously ensure compliance with the disaster recovery plans, computer security and loss prevention plans, antivirus and firewall protections, etc. Hire, manage, and direct IT staff. Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union.

Train and supervise Help Desk Coordinator I to provide efficient and timely IT assistance to 270 employees, including troubleshooting hardware/software related problems that arises from PCs and Winterms, setting up new hardware (PCs, printers, faxes, copiers, and scanners) on the network, and resetting password. Troubleshoot and maintain Window Server 2003 and Window Server 2008 which consists of physical servers and Virtual Servers. Administrator the quarterly and year-end Service Pack upgrades of the LBS Core System (Cache). Manage employee profiles on the Active Directory, MS Exchange Server, Avaya Phone System, and DataSafe Navigator. Act as primary programmer for custom code remediation for LBS Core System. Train employees on new software such as MS Office 2007, Internet Explorer 8, and Datasafe Navigator. Install, diagnose and repair hardware for 500+ systems within the company, as well as establishing and troubleshooting network connection daily. Operate as primary contact for CU Online (Online Banking) technical support to resolve issues such as connection issues, internet browser problems and firewall troubleshooting for both members and employees. Research and manage service contracts for pricing, performance and support for company hardware and software.

Processed members' daily financial transactions such as withdrawal, deposits, transfers, loan payments and cash advances. Utilized my knowledge in Information Systems to assist other employees with computer related problems