john roberts

desktop support analyst

About

I'm quick on learning policies and I work will with team members. I am well versed in linux, all windows operating systems, and Microsoft Office. For the last 6 years I have been managing a small 32 computer LAN network. I also am a level 2 desktop support technician. Providing resolutions to end user issues as well as network applications and network issues.

Country

united states

City

lake orion

Industry

information technology and services

Skill

im windows 7 certified, microsoft office, linux, management, windows 7, homeland security, remote access, local area network, networking, customer relationship management, os x, mac, troubleshooting, software installation, windows, mitigation

Experience

desktop support analyst

it support specialist

dxc technology modis

2016-12 - 2018-7 · 1 yr 8 mos

Providing help support for hardware and networking issues with remote access. Also being apart of the security team project to remove malware from customer PC’s.

help desk support lvl 2

logicalis

2018-7 - Present · 8 yrs 3 mos

Providing network, hardware, and software support at multiple locations. Those locations include schools, cities, and industrial facilities.

general manager

bingo city

2004-12 - Present · 21 yrs 10 mos

My Responsibilities are customer relations, repairs of various equipment such as computers, projector screens, networking equipment, and sound systems.

Education

bellevue university

2018-1 - 2019-1 · 1 yr 1 mo

oakland community college

2010-1 - 2016-1 · 6 yrs 1 mo

I am currently enrolled at Oakland Commuity College and on course to graduate with an associates in Applied Sciences/Information technology in homeland security. Where I have learned skills to work on various types of PCs, including windows, linux.