john dumlao

it shift lead and assistant manager

About

I am very goal and career oriented. I however, will not sacrifice my principles or ideals just to get ahead. I think that is one of the failings of most professionals nowadays.

Country

philippines

City

manila

Industry

outsourcing/offshoring

Skill

active directory, linux, microsoft sql server, sql, unix, vmware, virtualization, windows server, dns, itil, servers, it service management, operating systems, service delivery, solaris, technical support, vmware esx, outsourcing, incident management, it operations, troubleshooting, it management, help desk support, process improvement, call centers, management, business analysis, windows 7, team management, project management, vendor management, customer service, information technology, microsoft office, business process improvement

Experience

it solutions sepcialist

siemens

2008-1 - 2010-1 · 2 yrs 1 mo

customer care specialist

dell

2007-8 - 2008-3 · 8 mos

l2 home networking specialist

convergys

2004-4 - 2007-5 · 3 yrs 2 mos

technical support

24/7 customer

2008-4 - 2008-10 · 7 mos

I worked as a Technical Support representative for a Telecommunications company.

it helpdesk analyst level 2 and on site support technician

atos

2008-11 - 2015-2 · 6 yrs 4 mos

I started out as a Level 1 IT Helpdesk Specialist and worked my way up to being sent as an On-site technician for one of my employer's clients where I worked for around 7 months. When I returned I was then given a Level 2/SME Role and given a lot of OIC and lead responsibilities.