John Patrick Dua

• Lead the development and operation of a new automotive service business, with a strong focus on business development, customer experience, partnerships, service innovation, and operational execution. • Led the development of Rapide Salon from concept into an operating automotive detailing and car-care business, establishing its service portfolio, customer proposition, pricing, processes, and growth strategy. • Developed new revenue-generating service categories including Hyperclean Wash, ceramic coating, graphene coating, automotive tint, paint protection film, and related vehicle-care services. • Built relationships with automotive dealerships, suppliers, detailing professionals, equipment manufacturers, and strategic business partners; developed dealership and channel partnerships for customer acquisition. • Led supplier identification, evaluation, product development, and commercial discussions, including engagement with international automotive equipment and product suppliers. • Developed sales, marketing, referral, promotional, dealership, and customer-retention initiatives, including prepaid and bundled service offerings. • Built operating systems covering customer journey, service standards, staffing, training, quality control, CRM, performance measurement, and service productivity. • Established KPIs and reporting frameworks covering inquiries, bookings, conversion, show-up rate, average transaction value, revenue, and customer retention. • Lead teams and work directly with customers, suppliers, partners, senior management, and external stakeholders to turn strategic objectives into executable initiatives. Core strengths demonstrated: Business Building • Business Development • Strategic Partnerships • New Business Development • Customer Experience • Supplier Development • Team Leadership • Operations

• Co-built and operated an automotive service and detailing business, with hands-on responsibility across business development, customer acquisition, partnerships, operations, service development, and customer experience. • Helped develop the business from the ground up, including business concept, service offerings, market positioning, supplier relationships, operating processes, and customer proposition. • Identified and developed opportunities for new services, partnerships, and customer acquisition. • Managed relationships with customers, suppliers, automotive professionals, and industry partners. • Developed sales and marketing initiatives to increase awareness and generate new business. • Established and improved operational processes to maintain consistent service quality and customer experience. • Balanced strategic planning with day-to-day execution, gaining direct experience in building, launching, and operating a business. Core strengths demonstrated: Entrepreneurship • Business Development • Relationship Building • Customer Acquisition • Service Development • Operations • Partnerships

• Led three concurrent business units: Rapide Auto Service Center – Kalayaan Avenue, IGL Coatings Philippines, and Marikit Auto Atelier / Badlands Garage. • Provided overall business leadership across multiple business units, managing internal teams, customers, suppliers, partners, and stakeholders. • Developed and executed offline and digital sales, marketing, and business development strategies across B2B and B2C markets. • Conducted sales presentations, commercial discussions, and negotiations with prospective customers and business partners. • Developed relationships with automotive businesses and professionals, helping expand the company's network and market presence. • Trained and mentored 30+ automotive detailing businesses in professional detailing standards, product application, service development, and business development. • Served as a Subject Matter Expert for IGL Coatings, supporting certified installers with technical and commercial guidance. • Planned and participated in automotive expos, trade shows, and industry events; managed social channels and created photography, video, and promotional content. Core strengths demonstrated: Business Development • Partnerships • Sales • Marketing • Training • Stakeholder Management • Operations

• Helped build and manage the business with responsibility across operations, sales, marketing, customer experience, and service quality. • Led and developed a team of 20 personnel, establishing standards for service delivery and quality. • Developed online and offline marketing initiatives to increase brand awareness and customer acquisition. • Built relationships with customers, suppliers, automotive communities, and industry stakeholders. • Created photography, video, and social-media content to strengthen market positioning. • Represented the business at major automotive events and competitions; won the 2018 Manila Auto Salon Outstanding Detailer Award, the first award of its kind presented during the event's 20-year history.

• Managed business operations for South Pacific and Asia within the ITO Capability, covering metrics, reporting, analytics, governance, strategic planning, and operational performance. • Partnered with sub-regional and capability leaders to translate business priorities into business plans and governance models. • Worked with Managers, Directors, and Vice Presidents to identify operational challenges, priorities, and opportunities for improvement. • Developed strategic approaches to identify and implement savings and efficiency initiatives. • Established and monitored KPIs for ITO APJ and regularly reviewed performance against business and service objectives. • Analyzed utilization, labor charging, internal transfers, and cost-center activity to identify discrepancies and improvement opportunities. Core strengths demonstrated: Strategy & Planning • Regional Operations • Analytics • Governance • Executive Stakeholder Management • KPI Management • Process Improvement

• Managed relationships and coordination between SME clients, dealing desks, banks, and internal operations teams. • Managed domestic and international foreign-exchange transactions for Australian SME clients. • Coordinated transactions from beneficiary registration and documentation through processing, affirmation, and payment. • Investigated erroneous and potentially fraudulent transactions and coordinated resolutions with banks and internal stakeholders. • Maintained proactive client communication throughout complex transactions to ensure a positive customer experience. • Coordinated multiple internal departments to deliver client requirements within agreed service levels.

• Supported professional users of the Reuters 3000Xtra financial-markets platform. • Managed customer inquiries relating to financial-market information, product functionality, service issues, and data integrity. • Researched complex issues and determined appropriate solutions, resolving as many inquiries as possible during the initial interaction. • Advised clients on financial-market conventions, exchange processes, and internal data procedures. • Developed strong capabilities in customer experience, communication, technical problem solving, research, and relationship management.

• Investigated fraudulent credit-card transactions through analysis of customer behavior, transaction patterns, account information, and supporting evidence. • Identified fraud trends and made recommendations to management regarding workflow and strategy improvements. • Coordinated investigations involving customers, merchants, regulators, law enforcement, and internal stakeholders. • Managed recovery processes in accordance with Visa and Mastercard regulations. • Developed strong analytical, investigative, problem-solving, and stakeholder-management capabilities.