john petrides

citrix engineer ii

About

An extensive 19 years of diversified technical experience, emphasizing on Citrix Administration/Engineering, Enterprise PC Desktop Systems Engineering, Administration, Network, Software and Hardware Support; an excellent problem solver with strong communication and interpersonal skills. Specialties: Summary of Qualifications: * Technical experience in Citrix Administration/Engineering, Systems, Network Administration and help desk issues from desktop support to network support. * Concise communicator with the ability to interact with all levels of personnel. * Strong problem solving skills and creative thinking. * Ability to work well independently and as a team player.

Country

united states

City

chicago

Industry

hospital & health care

Skill

active directory, disaster recovery, windows server, citrix, servers, management, networking, software documentation, security, sharepoint, troubleshooting, network administration, system administration, windows, technical support, software installation, process improvement, hardware, integration, it management, computer hardware, data center, windows xp, vmware, change management, virtualization, it operations, citrix metaframe, server administration, information technology, help desk support, group policy, blackberry enterprise server, itil, testing, microsoft certified professional, network security, windows 7, computer security, cognos, business intelligence, laptops, business continuity, hyper v, dhcp, system deployment, dns, operating systems, vpn

Experience

it support specialist and citrix administrator

reyes holdings

2005-2 - 2009-1 · 4 yrs

senior citrix administrator and site manager

department of veterans affairs

2010-5 - 2013-4 · 3 yrs

citrix administrator, end user technology specialist

reyes holdings

2009-1 - 2010-2 · 1 yr 2 mos

* ·Maintenance and troubleshooting of Citrix XenApp Server farm on Windows 2003 servers. * ·Tested, Installed and published all Applications on Citrix Servers. * ·Assisted in the upgrade from Citrix Presentation Server 4.0 to Citrix XenApp 5.0. * ·Responsible for 900 users as third level support of 40 applications on Citrix XenApp 5.0. * ·Evaluated, tested and documented all new End User Computing Equipment. * ·Responsible for all Kronos & Blackberry server maintenance, Patches & upgrades. * ·Project Manager on all End User Computing Projects. * ·Assisted the organization with all technology needs for End User Devices on company acquisitions. * ·Responsible for creating installation documentation for End Users & the Service Desk. * ·Responsible for training Service Desk Personal on End User Devices and Citrix. * ·Assisted in training end users on the new Citrix Farm. * ·Assured that all Thin Clients, Desktops & Laptops worked correctly with the new Citrix Farm & Citrix Printing solution.

technical analyst

baxter international inc.

2000-1 - 2005-1 · 5 yrs 1 mo

* Provided overall IT Support for all End User Computing Equipment with in the corporate office. * Identified technical support trends & determined appropriate level of escalation & potential solutions. * Assisted in all End User Computing Equipment Projects. * Provided diagnostic support on all hardware and software problems. * Provided 24 hour on call support as required. * Proactively monitored call queues and prioritized daily activities. * Maintained Asset Management System. * Member of the disaster recovery team/Desktop Support Coordinator.

citrix engineer ii

northshore university healthsystem

2013-4 - Present · 13 yrs 6 mos

* Design, implement, monitor, and improve the performance of the Citrix infrastructure, including * Netscaler for remote access. * Provide support as needed outside of normal business hours. Analyze Citrix systems, application * usage and plan for growth. * Assess need for any system reconfigurations or changes (minor or significant) and execute them * as required, within corporate compliance of change management. * Conduct research on emerging products, services, protocols, and standards in support of the * Citrix infrastructure. * Responsible for the implementation and support of Epic Hyperspace, Hyperspace Web, Interconnect, Web Blob and other ancillary components of Epic within Citrix. * Currently working on getting Epic ECSM Certified.