john niblock

* Troubleshoot networking, VoIP, Wi-Fi, SIP, mobile app and mobile issues over phone and email. * Take ownership of the issue and always provide my best effort, no matter the inquiry or situation. * Train my peers on the floor by answering any questions they might have, and build a strong team. * Lead by example and provide a good model to follow in problem-solving and work ethic.

* Content creation for internal and external support platforms. * Troubleshooting Android problems and triaging bug tickets. * Take ownership of the issue and always provide my best effort, no matter the inquiry or situation. * Train my peers on the floor by answering any questions they might have, and build a strong team. * Lead by example and provide a good model to follow in problem-solving and work ethic. * Work with Salesforce, Google Apps For Work, Drive, Calendar, Gmail and create Bug Tickets. * Functional JavaScript and SQL for Excel and Google Sheets. * Interviewing, training and supervising a small international team. * Write new knowledge base articles and workflows for international teams. * Update global emerging issues and processes for troubleshooting.

Cut trim for doors and gathered hardware for door and trim orders to be shipped to construction sites. I had to learn safety, visual precision and hand-to-eye coordination. Also had to cut trim quickly, safely and efficiently to package and be shipped out daily.

Airbrushed Tshirts, canvas, shoes, hats and other products for customers. Learned how to airbrush from world-famous graffiti artist Stan 153, who is originally from New York City. Sold to walk-in customers in a retail environment and learned sales and using my artistic talent and problem-solving skills in a hurry.

* Handled escalations from irate customers and customers wanting personalized graphic design on products. * Dealt with mobile application and mobile device issues with regards to Zazzle.com * Designed phone cases, tablet cases, laptop bags, t-shirts, invitations, cards, business cards for print on demand company. * Adobe Illustrator, Adobe Photoshop, Dreamweaver, InDesign, UI design, UX design. * Executed large design projects with a close knit team and management.

* Troubleshooting Android mobile technology and providing wireless solutions to consumers and businesses in English and Spanish. * Assisted with mobile application and mobile device issues all the way through until a full resolution had been reached. * Android technical support from the first Android to ever come out on Verizon Wireless, the Motorola Droid. * Aptitude with Android, iPads, Nexus, Play Store, iOS, Windows and Google Applications.

We are the Good Hands: We help people realize their hopes and dreams through products and services designed to protect them from life's uncertainties and to prepare them for the future.The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. Allstate offers car insurance, home, property, condo and renters insurance, plus insurance for recreational vehicles like motorcycles, boats and more.The Allstate family of companies offers financial products including college savings programs, retirement planning and a range of life insurance products including term life and whole life.

* Troubleshooting Android mobile technology and providing wireless solutions to consumers and businesses. * Tackled mobile application and mobile device issues on Androids, iPads, Blackberrys, Windows phones * Helped Spanish-speaking and English-speaking customers in store, face-to-face and over the phone. * De-escalated angry customers with regards to wireless billing face-to-face and over the phone.

Activities and Societies: Wrestling, Art, Acting, Painting

Activities and Societies: Wrestling, Art, Acting

Activities and Societies: Drama, Choir, Drum Line, Band, Art