John Lynch

Internal Business Responsibilities: • Manages all internal software and systems utilized by Babylon Solutions • Cultivates new strategic partnerships • Finds opportunities within well established companies in which we can optimize their operations • Client onboarding Client Responsibilities: • Reporting and data analytics within our clients’ systems • CRM Implementation • Partner Onboarding and Integration • Lead partners • Lending Partners • Data aggregation partners • Infrastructure management and optimization

• Managed implementation of Salesforce Service Cloud to support excess of 350 internal and external users • Collaborated with Executive Management for design and buildout of CRM as well as managed the implementation partner during and after the launch of the product • Responsible for data migration of all company data for the period of 2008 to 2016. This process included data cleansing, restructuring and verification. Over 1.1M records were migrated from multiple sources to standard and custom objects in Salesforce • Supported and maintained a scalable system and infrastructure that processed 16,000 leads monthly • Designed and configured permissions, layouts and field sets for multiple functional roles/verticals including sales, sales support and customer service • Worked with partner to build a fully automated and auditable commission engine for processing receivable and payable records for internal and external users • Built a fully custom, automated and auditable duplication process to keep database clean, but still allow for reporting to partners. This process handles roughly 15% of total lead volume • Configured a rules-based submission wizard to assist the sales team with where to submit brokered deals based on credit and revenue information

• Managed the product development, including QA, of Bizfi.com, a premier fintech company combing aggregation, funding and a participation marketplace on a single platform for the SMB space • Responsible for scalable systems accepting approximately 6,000 submissions a month from wholesale/brokers via multiple digital endpoints to multiple enterprise CRM solutions • Collaborated with executive management and corporate development for strategic partnerships such as LendingTree, Xero, Credit Karma, Nav, Jack Henry and Western Independent Bankers Association providing a turnkey white labeled or co-branded solution • Performed integrations with over 15 funding partners such as OnDeck, Funding Circle, SmartBiz, Kabbage, Bluevine, and Bankers Healthcare Group providing diverse funding solutions for small businesses • Designed and deployed a best practice for leveraging integrations with third party data providers such as Experian (consumer and business), IDology, Cortera, CSC, TLOxp (a TransUnion company), and IBM SPSS, to enrich and validate customer data, prevent fraud and reduce the number of required keystrokes • Established and implemented the overall strategic direction of integrations including pushing and pulling information, reporting and analytics, and best practices of error handling with full audit capability with third party ACH providers and multiple tier 1 credit card processors whose monthly volume exceeded over 40,000 automated transactions and $70M

• Implemented and maintained an infrastructure of 4 sites spanning 2 states with over 300 nodes supporting 220 active users at its peak, processing more than 5,000 financial transactions per day • Implemented enterprise wide best practices of data security and audit capabilities for file and database systems, with certified compliance tests three times a year. • Disaster recovery plan successfully executed in less than 48 hours following Hurricane Sandy

Level 2 Tech Support