John Luna

Scrum Master and Agile Coaching for small business and startups.

• Serve as Scrum Master and Project Manager for Up to Three Web-based Concurrent Projects/teams in a Hybrid Agile environment, Supporting Academic and Administrative systems, Maintain Scrum Board. • Facilitate Agile Ceremonies Including Sprint Planning, Daily Stand-ups, Retrospectives, and Backlog Refinement, Adapted to the Rhythms of Academic Calendars and Institutional Priorities. • Lead Continuous Improvement Initiatives to Enhance Team Performance and Stakeholder Satisfaction Across High School and Grammar School Departments. • Refactor LAN-based Financial Reporting Tools into Secure, Web-based Platforms for Finance and Budget Offices. • Enhance Internal Messaging Systems to Support Segmented Communication for Student Groups, Faculty Cohorts, and Specialty Programs. • Redesign Financial and Benefits Reporting to Consolidate Data Across HR, Payroll and Finance Departments. Create Reports Based on Public Health Information. • Ensure all Projects Comply with FERPA, PII Handling, and Institutional Data Governance Standards. • Manage Projects Built on Data Warehouse Architecture, Handling Both Public and Sensitive Institutional Data. • Oversee Integration of RESTful APIs (GET, POST, PUT, DELETE with conditional logic) to Support Interoperability Across Campus Systems such as SIS, LMS, HRIS, and Financial Platforms. • Coordinate UI Updates to Improve Accessibility and User Experience for Faculty, and Administrative staff • Projects: Refactoring a LAN-based Desktop Financial Reporting Application to Web-based; Update Internal Messaging System Include Groups of Subscribers and Specialty Groups; Redesign Financial and Benefits Report to Consolidate Reporting. • Update Application UIs. Projects Incorporate API’s to (GET, POST, PUT, DELETE* (*conditional)). • Technology: C#, .NET, DevOps, Azure, ADO, Hangfire, MS SQL, Sendmail and Figma (wireframes/mockups).

• Hands-on Team Guidance to Small and Home Office Organizations adding Rules-based AI Chatboxes (ChatGPT). • Team included Graphic Artist/AI Engineer/Data Scientist/Scrum Master-PM. • Configure Chatbox via - HTML, CSS, Media Queries, Graphics, Servers, Database, Triggers, Text. • WordPress Portal (Developed for Consultancy Work), Used for Demos, File Repository and Customer Service. • Establish Delivery Plans, Including Implementation and Support. • Developed Test Plans and Cases. • Created Documentation for Clients, trained Client Developer Staff. • Created AI Prompt Engineering Templates.

• SAFe Scrum Master for 2-3 Teams, SAFe Environment, Maintain Scrum and Kanban Boards. • Liaison with Legal, Compliance and Security Departments (regulated industry). • Oversite of Web Development (B2B Retail E-Commerce, Operations Portals), Web QA teams. • Oversite of Test Engineering Teams. API Development, via Data Warehouse access, Maintaining Compliancy and Security Protocols (HIPAA and DevSecOps). Cloud Migration, Refactor as Needed (Servers and Apps). • API Development, Maintenance and Testing (Server Upgrade). • Define User Stories, Epics, DOD, Manage Deployments via ServiceNow, Manage Scrum Boards via JIRA. • Coordinate with Release Train Engineer - PI Planning, ART Reports and Project Intake. Change Management Requests, Deployment Schedule, Project Status, Sprint Reporting (backup RTE). • Production Support - Maintain Claims, Billing and Payer Systems, Oracle Financials. Apply DevSecOps Best Practices for Compliance (HIPAA, PII, security) – (Security Baked into Development/QA Process). • Projects: 200+ Servers Windows Upgraded (on-premise); Tenant Migration, 10+ servers Migrated to Azure (cloud) with Applications Reconfigured or Refactored; Servers included Websites, App Servers and RAICS. Business Portal Authentication – Applying MFA/Identity Management (OKTA) to internal and External Users. API Development and/or Updates, Security Compliancy (Security and Compliance Team Criteria), Data Migration (Includes Updated, Migrated or New Applications or Databases). Phase One Restoration of applications and Infrastructure. • Technology: Tableau, Java, REACT, C#, .NET, Perl, PHP, SQL, Oracle, AWS, BI, Pipelines, JIRA Align, GitLab.

• SAFe Scrum Master/Project Manager for 2 teams (Onshore/Offshore), SAFe environment, ADO for Team Boards. Maintain Scrum and Kanban Boards. Azure Production Support - Maintain Update Billing and Payer Systems, Portals Support Internal Users. • Liaison with Legal, Compliance and Security Departments (regulated industry). • Manage Mobile Testing, Documentation. Oversite of Web Development (B2B and B2C Portals, E-commerce), Included API Development for Mobile Apps. Tenant Migration of Portals and AWS Cloud Migration. • Coordinate with RTE - PI Planning, ART Reports and Project Intake. Manage Deployments/Change Management/Help Desk Tickets via ServiceNow, Backup as Needed. • Projects: Business Portal Authentication, API Development/Update. Mobile API Development – Update Employee Benefits (Internal Usage), Database Updates, Data Migration. Digital Marketing Projects – Business Portal to Allow Business Customers with Pending Tax IDs, Convert Sprint Business Users to T-Mobile Systems (via Rebranded T-Mobile Entryway), MFA Deployment and Identity Management. • Technology: Java, JavaScript, REACT, Swift, Dart, C#, .NET, PHP, SQL, AWS, DevOps, JIRA Align.

• Manage Ceremonies and Sprint Boards (Jira), Remove Team Impediments. Maintain Scrum Board. • Maintain Timeline and Delivery of MVP (Government Portal Billing/Payment Portal). • Team Building (Safe Space), Mentor Agile and Scrum Principles. Waterfall to Agile Transformation. ServiceNow - Change Management Requests, Release Manage Deployments. • Maintain Standards – Cybersecurity, PCI, PII, Accessibility. Project Status, Velocity and Cycle Reporting, Capacity and Resource Planning. Azure Production Support - Maintain Billing and Payer Systems. MFA efforts. • Apply DevSecOps processes and practices (PII compliance). Manage Scrum Boards via JIRA/Confluence. Oversite of QA/Testing Web Portal. • Projects: Release of MVP (Real Estate Tax Assessment and Billing System). Refactor Application (Real Estate Tax Assessment and Payment), Data Migration (public and PII). Migrate Windows Application to Azure (Multi-tenant, UI Redesigns, Update Rules Engine, PCI Compliance), Migrate Desktop Application to AWS Cloud. • Technology: JavaScript, C#, .NET, PHP, SQL, Oracle, Azure, DevOps, JIRA.

• Manage Ceremonies and Sprint Boards (JIRA), Remove Team Impediments. Oversite of B2B and B2C Insurance Retail Portals (E-Commerce) and Corporate Website (partner with Digital Marketing). Backlog refinement (continual). Maintain Scrum and Kanban Boards. Manage/Support API’s. Migrate Corp Portal to AWS. • Tech Guidance for Regional/Specialized Websites (B2B/B2C E-commerce). Manage JIRA/Confluence Resources (JIRA admin), ServiceNow Resolver. Manage Deployments, QA Team, Agile Coach, Mentor Agile Practices. • ServiceNow - Change Management Requests, Manage Deployments. PCI and Security Compliance (Cybersecurity initiatives). Partner with Marketing on E-Commerce Projects. • Production Support - Maintain Billing, Payer and Claims Adjudication code. • API Development, Management and Testing for Internal Applications – Pulling from Data Warehouse.. • Maintain Regulatory Compliance. PeopleSoft, Salesforce, EPIC, Duck Creek, SAS and In-house Applications Support (end-to-end). Apply DevSecOps processes and practices (PII). • Migrate HUB Corporate Portals (16) to Sitecore CMS (WP Engine), part of Digital Transformation Efforts. • Liaison with Legal, Compliance and Security Departments (regulated industry). • Projects: PM and SM for Digital Transformation (online and internal apps), Data Compliance (best security practices integrated with software development efforts), ServiceNow Roll-out (ServiceNow Resolver), Setup and Manage Jira/Confluence Corp Account, Deployment of Escrow Payment Modules for Non-Duck Creek Apps. Salesforce Integration/Migration, Manage 10+ Corporate Websites/Portals and Guidance to 100+ External Office Websites, Apply OKTA to Authentication Process, Setup and Manage Slack Account. M& A Integration Projects (Websites, Book of Business). • Technology: JavaScript, C#, .NET, PHP, SQL, Oracle, AWS, Sitecore, WordPress, OKTA, BI, JIRA, Azure, ADO, AWS, JIRA (Websites were in AWS, Apps in Azure).

• Manage PBM’s (Pharmacy Benefits Management) - Multi-tenant Portals (E-commerce). • Synchronize REST Web Services (WebSphere). • Support Data Teams (DB2), ELT Efforts, Monitor API Pulls (Via Data Warehouse - Carriers, DEA Drug Codes). • New API and Web Services Development, Develop Test Plans/Cases. • Claims Adjudication API, Payer, Billing System. • Maintain Regulatory Compliance. Develop/Manage APIs, Develop Analytics Reports Via Power PI.

• Oversite of E-commerce and Corporate Portals, Manage Multimedia Training Websites. • Metrics Reporting (Omniture/Google Analytics). • Collect Business Requirements for Mobile, E-book, Affiliate and Social Media Initiatives. • Partner with Various Marketing Teams. • Apply Accessibility Standards as Needed via W3C Guidelines (WCAG).

• Managed Production and Test Websites, CMS and E-Commerce Systems (B2B), Specialized Websites – Environmental Compliance and Regulated Resources. • Develop Metrics Collection Framework/Analytics Reporting (Omniture/Google Analytics), Create Test Plans/Cases, On-premise Production Support. • Partner with Cybersecurity and Intelligence Teams, Intern Program Mentor. • Apply Accessibility (Section 508) as Needed via W3C Guidelines (WCAG). • Develop Google Analytics and Omniture Reporting.