John Lau

- Oversaw the IT & Innovations Department operations during transitions between department heads - Coordinated system migration planning with stakeholders with limited resources during M&A - Enhanced communications between IT and other BUs - Encouraged team members to take lead and incubated their own projects - Worked with the new CTO on seeding DX and AI initiatives

- Account management of domestic and transportation services, commissioning services, and other ad-hoc projects.

Swift mobilization of service contracts, including COVID treatment facilities. Manage a hospital domestic service contract with over 250 staffers; Improve work processes and service outcomes by implementing new technologies, documentation, client relationship management, and team counseling. Bridging the gap between business development and operation teams. Led successful healthcare bids.

Bringing market insights to the Business Development Unit and introduced new opportunities beyond current bidding practices. Emphasized for the establishment of local brand image as a quality vendor for facilities management and B2G public service provider.

- Oversaw overnight cleaning team of Main Street, Disneyland Hong Kong - Maintained the highest and stringent cleaning standards in the amusement park with a lean and multi-culture workforce - Report cleaning service, park activities on Main Street, and facility issues to the Custodial Department

The administrator at the HKU IFM account. - Provided operational and administrative insights and advice to the Site Lead and Account Lead - Prepared reports and data analysis for internal and external customers - Assisted in the management of cleaning, waste management, and pest control service of Main Campus - Aligned administrative and operational practices across all facilities management functions - Acted as triage to ensure in-time communications for all service units and the management - Handled Purchase Orders and facilitated complex backlog order settlement

The administrator at HKU IFM contract

- Oversaw over 10 cleaning service contacts - Full operational experiences including recruitment, safety and quality, sales, onsite supervision, budgeting, and procurement - Successful mobilization of new contracts and stabilized existing contract performances and client relationship - Major clients include Ocean Park, Legoland Hong Kong, Savills, Lee & Man Paper Manufacturing, Centre for Health Protection, etc.

- Rendered attentive retail sales and customer service at the top-rated retail shop of PCCW-HKT. - Devise sales strategy and train coworkers on new products and services ranging from smartphones to nowTV, smart living solutions to commercial lines. - Received Customer Courtesy Award by HKRMA

- Provided efficient and courteous passenger check-in service for 8 different airlines at HKIA's landside, ferry, and transit check-in counters - Handled passenger complaints