john jaramillo

project manager

About

Highly accomplished professional with extensive Business Process & Project Management experience in Higher Education since 2006. Adept at training and supervising staff, recommending solutions to improve processes, and implementing effective programs to streamline operations. Experienced in the design and implementation of policies and procedures, as well as consistently assessing operational needs to impact performance. Gallup StrengthsQuest™ Signature Themes Competition | Command | Achiever | Activator | Significance

Country

united states

City

san diego

Industry

education management

Skill

campusvue, training, enrollment management, leadership, management, project management, adult education, contact centers, staff development, admissions, process improvement, academic advising, coaching, higher education, recruiting, business requirements, call centers, student recruiting, e learning, avaya, cross functional team leadership, ms project, career counseling, sales management, academic administration, student affairs, strategic planning, higher education administration, distance learning, student counseling, ferpa, performance measurement, blackboard, campus, personal development, microsoft office, customer service, public speaking, ecollege, admissions counseling, business process improvement

Experience

business systems analyst and project manager

sonoran desert institute

2016-8 - 2018-9 · 2 yrs 2 mos

pharmacy supervisor

shaller anderson of arizona

2004-11 - 2005-9 · 11 mos

Managed the day-to-day staff functions of a busy pharmacy call center. Scheduled and monitored staff to accommodate daily workflows. Conducted all staff hiring, training, and evaluations.

customer experience supervisor

bridgepoint education

2003-11 - 2006-12 · 3 yrs 2 mos

Managed the day-to-day activity of the sales floor for sales in excess of $5mm annually. Provided in-the-moment coaching on the sales floor to staff to reward good performance and to redirect performance as needed.

project manager

sephno systems, inc

2014-4 - 2015-9 · 1 yr 6 mos

lead student services administrator

ashford university

2007-4 - 2008-10 · 1 yr 7 mos

* Maintained attendance records for student body in excess of 50,000. * Created and managed course section offerings to ensure desirable student group sizes and frequency of course offerings. * Assigned and processed workflow-driven activities through CampusVue and propriety student information system to promote delivery of expected outcomes. * Lead projects to increase the retention and success of a student by implementing process improvements.

enrollment advisor

ashford university

2006-12 - 2007-4 · 5 mos

* Maximized opportunities with potential students through outbound telephone calls with the intent to qualify prospective students regarding the admissions process, program offerings and finance options. * Acted as a liaison for all matters related to University admissions policy and procedure. * Monitored student persistence, reentry, completion; advised on degree completion and academic progress.

project manager

campus management corp.

2018-9 - Present · 8 yrs 1 mo

higher education consultant

talee solutions

2014-11 - 2015-8 · 10 mos

director of student services

ashford university

2010-3 - 2014-3 · 4 yrs 1 mo

* Manage daily call center operations to include phone queues and staffing in multiple states ensuring established call handling rates and service levels met. * Oversee course section availability, cohort size management, and course scheduling for student population. * Interview stakeholders to gather user requirements for development teams throughout the software development lifecycle. * Create functional user interface functionality requirements as needed to support business requirements. * Develop and implement standardized user acceptance testing plans for new functionality and system upgrades.

student services manager

ashford university

2008-10 - 2010-3 · 1 yr 6 mos

Ensured compliance with all operational procedures and regulatory policies, while working collaboratively with all staff to ensure the objectives of the university are achieved. Oversaw staff production, and ensured overall employee performance objectives were met or exceeded in areas to include: attendance posting, document tracking, activities completion in Campus Vue, and customer service incoming and outgoing calls.