John Hughes
Sr. Program Manager - Secret Clearance @ Metric5
About
I’m a senior program and project management professional with extensive experience leading large scale initiatives across financial services, government, healthcare, and enterprise IT environments. Over the course of my career, I’ve worked at the intersection of business, technology, and risk, helping organizations design, implement, and govern complex systems that support mission critical operations. My background includes managing multi year, multi million dollar programs involving enterprise architecture, master data management, cybersecurity, capital asset planning, and regulatory compliance. I’ve led cross functional teams in Agile and traditional delivery environments, supported executive decision-making through structured reporting and governance, and worked closely with stakeholders across public and private sector organizations. Earlier in my career, I held leadership roles within the financial services industry, including enterprise risk management, where I was directly involved in developing policies, reporting frameworks, and decision support tools designed to identify and manage financial and operational risk. I’ve also spent time working internationally, including several years in Puerto Rico, which provided first-hand exposure to the signs of financial stress, institutional fragility, and economic disruption. Drawing on these experiences, I authored Financial Tsunami at the Frontier, a book that examines how the collapse of a regional bank in Puerto Rico served as an early warning signal for broader systemic financial risks. The book reflects long standing observations from inside financial and institutional systems and explores how warning signs are often visible long before crises fully unfold. I use this platform to stay connected with professionals interested in enterprise architecture, data management, financial risk, and the broader forces shaping economic growth.
United States
Clinton Corners
Information Technology & Services
Enterprise, Data and Security Architecture, Agile Development, Acquisition Management, Capital Assets, Program Management
Experience

Project Manager, Operations and Systems
Southeast Urgent Care
Juneau, Alaska, United States
Implemented electronic health record system of 50 thousand records. Improved revenue cycle & third-party payer management, improving cash flow by $1 million. Designed and implemented financial reporting system.

Vice President, Project Management and Operations
Auto Cash Inc.
San Juan, Puerto Rico
Developed standard operating procedures to support expansion from a single branch to a network of nine branches across the island. Researched, selected, and implemented end-to-end cloud-based lending software as a service (SaaS) to all nine branches. Oversaw over 80 employees ranging from support staff to branch management: responsible for performance evaluations, new hires, promotions, and terminations.

Business Developer and IT Manager
The Markgraf Group Ltd.
New York, United States
Marketed brokerage and real estate investment services to international client base, executing $20 million in residential and commercial sales. Implemented CRM module to track client leads and sales.

VP and Project Manager
American Express Company
New York, United States
Led $6 million project to implement new enterprise risk reporting process. Developed and wrote credit and market risk policies and procedures, including risk limits for credit and market risk. Developed time-sensitive exception risk dashboard for decision support that resulted in 20% reduction in delinquencies.
John Hughes's Contact Information
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