John Haggar MBA

• Contribute to installations, maintenance and refurbishment of boilers, AC units, pump systems, electrical control boxes and building management systems at prominent clients including the British Museum and several schools

• Provide excellent customer service to customers in the bar, restaurant and accommodation reception, taking payments, managing stock and general housekeeping

These three affiliated companies form a leading fresh produce and flowers producer exporter in Zimbabwe. I had Management, HR and PR responsibility for around 100 direct reportees plus a diverse, seasonal workforce of up to 2,500 in a highly labour-intensive operation. This included tracking of contracts, managing pay and liaison and negotiation with unions and workers’ committees. My expertise was demonstrated by my nomination as representative spokesman for the whole horticultural industry, to negotiate wages and policy changes at national level. I was also responsible for financial management, systems, operations and logistics (across multiple sites and functions), legal and negotiation, developing joint ventures, and Corporate Social Responsibility for which I was first point of contact for official and government bodies. Some key achievements: • Increased local cropping turnover significantly by developing and negotiating Joint Venture contracts which were ratified by six Government ministries • Secured funding for a new joint venture which will potentially increase the company’s turnover by millions of dollars per annum • Made significant efficiencies in the Administration team by introducing Pastel Partner integrated accounts and inventory control programme and Pastel Payroll to manage payments • Updated a cash-based wages system to a prepaid debit card system, which reduced the risks of transporting and holding cash, decreased administration time and standardised pay dates • Collaborated with a software company to implement a customised pack-shed management programme and suite of production management tools • Identified, developed and mentored top talent to take on critical senior roles in the organisation

My focus at Tiles for Africa was to generate revenue growth by identifying new clientele in the commercial space, in addition to traditional domestic customers. I was able to build this up to a profitable 40 % / 60% mix of clients and supply large projects such as several housing complexes (up to 250 houses), three new schools, the Cutty Sark Hotel and Chitungwiza Hospital. I also oversaw an increase in the range of goods from tiles to bathroom fittings and a new lighting division.

Module 1: - Learning and Leading (pass 2:2) Module 2: - Finance and performance Management (pass 2:2) Module 3: - Managing People and Organisations (pass 2:1) Module 4: - Marketing and Brand Management (pass 2:1) Module 5: Strategy and Innovation (Pass2:1) Module 6: - Managing Projects (pass 2:1) Module 7: - Research Methods ( pass 2:2) Module 8: - Final Project (pass 2:2)

Employment Law (UK) (pass)