John Goodwin

Business Development Representative @ Nolan Transportation Group (NTG)

About

As an experienced Sales Professional with 15+ years of experience in wireless sales and customer service, I thrive in environments where exceeding targets and driving revenue growth are top priorities. Throughout my career, I have consistently surpassed sales quotas by leveraging my deep product knowledge, consultative selling strategies, and customer-first mindset. With a strong background in account management, customer service, and market analysis, I've developed expertise in upselling, cross-selling, and leveraging data insights to optimize sales processes. Passionate about staying ahead of tech trends in wireless and delivering exceptional customer experiences. Let’s connect if you’re seeking a results-driven professional to enhance sales performance and customer satisfaction!

Country

United States

City

Charleston

Industry

Transportation/Trucking/Railroad

Skill

Cold Calling, Technology Trends, Microsoft Office, Internet Protocol (IP), Long-Term Business Relationships, Sales Process Optimization, Customer Loyalty, Sales Target Management, Competitive Analysis, Coaching & Mentoring, Client Relations, Daily Operations Management, Market Planning, Basketball Coaching, Domain Registration, Troubleshooting, Sales Tracking, Salesforce CRM Analytics, Customer Satisfaction, Customer Retention

Experience

Business Development Representative

Nolan Transportation Group (NTG)

2025-6 - Present · 1 yr 4 mos

United States

Sales Associate

Cellular Sales

Senior Sales Representative

Verizon Wireless Cellular Sales

2010-2 - 2025-6 · 15 yrs 5 mos

Ranked as a top-performing sales associate, consistently exceeding sales quotas by 20%+ month over month. Proactively identify customer needs and recommend personalized solutions, leading to increased upsells and customer retention. Deliver high-impact product demonstrations that drive conversions and maximize customer engagement. Leverage expert knowledge of Verizon’s products and services to close high-value deals and increase revenue. Manage customer escalations efficiently, ensuring positive resolutions that enhance loyalty and brand trust. Utilize Verizon’s OMNI database to track sales, monitor customer interactions, and maintain accurate records.

Sales Account Manager

My Wireless

2009-7 - 2009-12 · 6 mos

Spearheaded sales initiatives for AT&T wireless products, consistently surpassing individual and team sales targets. Developed and executed strategic outreach campaigns to expand the customer base and increase market share. Conducted persuasive sales presentations that emphasized unique product benefits, leading to increased conversions. Built and maintained a pipeline of qualified prospects, fostering long-term customer relationships and repeat business.

Customer Service Representative

McCormick & Schmick’s; Rock Bottom Brewery

2002 - 2009 · 7 yrs

Delivered exceptional customer service in high-traffic, upscale environments, driving customer loyalty and repeat business. Maximized sales by upselling premium products and tailoring recommendations to customer preferences. Managed transactions, inventory, and closing duties, ensuring seamless daily operations.

Researcher

ValueOptions, Inc.®

2001 - 2002 · 1 yr

Conducted competitive research and market analysis to identify sales opportunities and support business growth strategies. Provided actionable insights that influenced bid proposals and marketing initiatives, enhancing the company’s competitive edge. Maintained a comprehensive client database, ensuring accurate and efficient lead management.

Information Technology Representative

VERISIGN

2000 - 2001 · 1 yr

Supported clients in domain name registration and server hosting, resolving issues efficiently to maintain customer satisfaction. Processed and managed large-scale domain name registrations with precision, ensuring compliance and accuracy. Provided technical troubleshooting and customer support, reinforcing brand reputation and trust.