john flores

Analyze operational metrics, cross-functional planning and forecasting for AT&T's U-Verse and DIRECTV products (IPTV, IP-Broadband and satellite). Support market level force plans for the AT&T Field Operations organization to ensure that capacity is available to support sales plans. Responsible for the architecture and development for database driven intranet applications and tools (data modeling, analysis, dashboards and server management).

Responsible for the AT&T Core I&M Web Development team supporting over 28,000 management and non-management employees. Managed a team of 28 IT professionals including; web developers, project managers, database administrators and server support.

Managed a team of nine web developers supporting the AT&T Midwest Installation and Repair organization. Provided mechanized web based reports and results to organizational leadership.

Provide support to General Manager, 20 Area managers, four Directors, approximately 250 Field Managers and more than 3,000 employees in Illinois. Conceptualize and create customized reports (spreadsheets and databases) automating reporting systems.

Supervised 20 Customer Service Technicians, distributing and scheduling work load. Hired and trained new technicians, providing performance feedback and conducting annual evaluations. Researched customer issues, interacted with various departments to ensure timely resolution of customer concerns.

Provided on-site service and installation for residential and small business clients. Tested and analyzed telephone systems, troubleshooting needed repairs and system enhancements. Developed proficiencies in high-speed connection repair and installation of ISDN and DSL.

Core member of Conversion Team switching equipment from analog to digital. Traveled to off-site locations, coordinating project duties for more than one year from inception to completion. Additionally, connected telephone lines and cables to distributing frames in central office .