John F. Harney IV

Support IT driven Parker LORD projects and portfolio management. Driving the Factory of the Future and OT Network initiatives projects forward in an Agile manner. Involved with the support of software migration from LORD applications to Parker corporate standards. Working within a lean and Agile framework to better position Parker LORD's corporate goals.

Managed interactions, programs, and satisfaction across internal teams, supporting both on-premise and cloud solutions. Developed internal communications video channel. Provided subject matter expertise (SME), guidance and support to internal customers related to software and hardware troubleshooting. • Technical Lead – Incident resolution for Office 365, Outlook, Teams, Skype for Business, system maintenance, and wireless communication. Lead projects with international teams. • Facilitated upgrading to VoIP and Skype for Business including installing, configuring & troubleshooting. • Created an internal video training environment utilizing MS Stream. Training videos and other company information are recorded in Camtasia and Adobe Premier then transferred to an internal information page on MS Stream for company use. • Managed team of Level 1 systems administrators supporting & troubleshooting applications, printing, corporate mobility, account management & international coverage. • Program Manager- successfully managed technical support for annual corporate customer venue. Staged servers & workstations for application testing, data backup, and network related issues, e.g. capacity planning, network cabling, and maintenance of technical diagrams. • Communications Liaison- supported R&D webcasts and facilitated R&D Expos showcasing R&D projects to the rest of SAS. Was tasked with creative material to promote expos to all of SAS. • Disaster Recovery Liaison- worked on a disaster recovery support team for 6-8 months planning on Continuity of Business plans for SAS should a disruption occur.

Owner and operator of 2 The Rescue firetruck parties. Purchased and restored a 1981 Ford Pierce Pumper to like new condition to be used for children's birthday parties, weddings, tailgating, proms and other like events. The firetruck was featured in multiple St. Patrick's Day parades and festivals in the Raleigh area and hosted over 50 events in the short time the business was active. As owner I researched the market for this type of business and attended many business meetings with capital investment teams to review my business plan and make necessary adjustments.

Drove business through direct support of IT services and helped to build a new consulting division focused on post-implementation consulting. Services included server administration and maintenance, hardware testing, network failure and vendor management.  Tested Windows server and workstation hardware for Year 2000 compliance; documented test results and vendor information.  Assisted as Server Administrator in production environment to GlaxoSmithKline’s Server Support team  Supported Windows servers, workstations, and infrastructure in an isolated test network to determine failures in the infrastructure.

Configured and prepared PC’s for LAN connectivity and distribution for BCBS account. Managed a team from 8-15 agents serving as a telemarketing presence for commercial ATT business accounts. Cold calling and pursuing sales of additional lines of commercial service were priority. Migrated PC’s to Windows 95, NT Workstation and MS Exchange 4.0/5.0. Led the MS Exchange roll out and created forms within Exchange for routing purposes. Managed procurement for EDS and Dow Jones for the Global News Management System Project. Purchased software and hardware needed at off-site locations used in maintaining the network responsible for the production of the Wall Street Journal. Responsibilities also included facilities, inventory and budget management for additional business accounts including AT&T and NC Medicaid/Medicare. Setup of Ethernet LAN’s, Baystack Hubs, and patch panels, etc. in efforts to expand the existing network.

Studied Business management and marketing.

Studied computer sciences