John Dieh Ming Teck

• Led Sarawak state team, overseeing Daily Operations, Operations Cash Control Management, Inventory Management, and Customer Service. • Implemented streamlined processes, by introducing Assistant Managers, Executives and Supervisors checklist, resulting in 10% increase in operational efficiency, which at the same time performed weekly virtual meetings with all managers to solve all issues. • Developed and executed internal training programs, improving staff performance, and reducing turnover by 10%. • Collaborated with cross-functional teams (VMD & Operations) to implement successful marketing and sales strategies, which resulted sales increase by 25% and new registration membership increased by 50%. • Performed data analysis and market survey, especially imported and high-end fresh products, resulting in a 5% of gross profit growth. • Worked closely with HQ Merchandising team to improve range and quality, resulting in a 15% increase in sales for imported products. • Joined with HQ HR team to discuss and finalizing CMS procedure, which targeted to enhance it within 2024. • Planned and performed new store development, negotiations with vendors for equipment purchasing and contractors for renovations progress. • Culture transformed by initiating Critical Thinking, Collaborative Needs and Synergy Creation among team member, resulting healthy working environment, creative and transparency. • Signed and negotiated Key Account Management with vendors, which create efficient supply chain management and improved back margin by 15%. • Turned around business trend in existing outlets, from loss making into profit maker outlets by identified issues through data analytical process. • Focused on P&L results and analyzed potential opportunities, in every section and department, to increase more profit and sales.

• Led Sabah state team, overseeing Daily Operations, Operations Cash Control Management, Inventory Management, and Customer Service. • Developed and executed internal training programs, improving staff performance, and reducing turnover by 15%. • Joined with HQ HR team to discuss, improve and finalized staff Rules and Regulations policy, resulting reduced turnover by 15%. • Planned and performed new store development, commenced on business within time frame given by superior and managed to take over 12 outlets of Giant Sabah outlets within 12 weeks. • Implemented streamlined processes, by introducing Area Managers and Store Managers checklist, resulting in 10% increase in operational efficiency, which at the same time performed weekly virtual meetings with all managers to solve all issues. • Signed and negotiated Key Account Management with vendors, which create efficient supply chain management and improved back margin by 10%. • Turned around business trend in existing outlets, from loss making into profit maker outlets by identified issues through data analytical process. • Focused on P&L results and analyzed potential opportunities, by sections and department, to increase more profit and sales. • Started B2B with all vendors after discussed and finalized with HQ Merchandising, which resulting in 20% increase in finance and merchandising efficiency. • Improved supply chain by work closely with Distribution Centre team, resulting in reduced 15% of out of stocks and increased in 15% of sales, especially in fast moving range.

• Led Brunei team, overseeing Daily Operations, Operations Cash Control Management, Inventory Management, and Customer Service. • Performed data analysis and market survey, as grocer concept is totally new in Brunei, resulting in a 10% of gross profit growth. • Worked closely with Malaysia suppliers to improve range and quality, resulting in a 10% increase in sales for imported products. • Introduced staff Rules and Regulations, together with staff SOP policies, reducing staff turnover by 10%. • Planned and performed new store development, negotiations with Malaysia vendors for equipment purchasing and contractors for renovations progress. • Signed and negotiated Key Account Management with vendors, which create efficient supply chain management and improved back margin by 15%. • Focused on P&L results and analyzed potential opportunities, by sections and departments, to increase more profit and sales.

• Improved retail merchandise and supply chain, by meeting up with major local supplier, resulting in 10% increase in sales and 5% in gross profit growth. • Collaborated with Distribution Centre in focusing fast moving range and fresh items, resulting in 10% reductions in out of stocks percentage and increased fresh gross profit by 10%. • Worked closely with West Malaysia suppliers to improve range and quality, resulting in a 10% increase in sales for imported products. • Signed and negotiated Key Account Management with vendors, which create efficient supply chain management and improving back margin by 5%.

• Led Malaysia team, overseeing Daily Operations, Operations Cash Control Management, Inventory Management, and Customer Service. • Joined program with HQ Training Centre, improving staff performance, and reducing turnover by 15%. • Collaborated with cross-functional teams (HQ Marketing & Outlets Operation) to implement successful sales strategies, which resulted sales increase by 15%. • Implemented streamlined processes, by introducing Store Managers checklist, resulting in 10% increase in operational efficiency, which at the same time performed weekly tele-conference meetings with all managers to solve all issues. • Turned around business trend in existing outlets, from loss making into profit maker outlets by identified issues through data analytical process. • Focused on P&L results and analysed potential opportunities, by sections and department, to increase more profit and sales. • Planned and performed new store development, commenced on business within time frame given by superior and managed to take over 5 outlets of Bestmart and 2 outlets of Likasmart. • Improved supply chain by work closely with Distribution Centre team, resulting in reduced 15% of out of stocks and increased in 15% of sales, especially in fast moving range.