John Crozier

• Deliver excellent customer service and maintain a high standard of customer management, at all times • Take full responsibility for the set-up and effective operation of the race course, within company policy, at all times • Be accountable for all cash management throughout the Racecourse, including third-party providers (such as Credit card Terminal and G4S); conduct thorough investigations for all cash-loss issues • Be responsible for accurate rota-planning, based on forecast sales and core wage budget • Plan all rotas in line with budgeted targets and forecasts, taking the necessary daily action to reduce/increase hours, in line with sales • Manage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation and staff training • Identify and monitor training needs and take an active role in developing people • Deal with any employee complaints and/or grievances promptly, in line with company guidelines • Manage and maintain correct staffing levels, in line with targets and in relation to sales-forecasting