John C.

Oversight of a portfolio of 22 properties across the Northeast, with 50% travel required to manage property operations and support facilities managers. Supervising the facilities team of all 22 properties, conducting bi-weekly meetings to address needs, and ensuring smooth operations. Collaboration with the capital improvement team on large-scale projects, ensuring timely completion and adherence to budget. Additionally, coordination with vendors to negotiate project terms, reviewing bids, and approving cost projections. Development of scopes of work for various property projects, ensuring clear expectations and timelines are met. Leading the hiring process for on-site employees, conducting interviews, and ensuring proper training. Ensuring properties maintain high standards of safety, cleanliness, and overall maintenance is a key responsibility.

This role involved extensive travel, with 90% of the time spent visiting properties across the United States to provide expert maintenance support and oversee both preventative and emergency maintenance operations. Responsibilities included assisting the Community Manager with the recruitment, retention, and training of maintenance staff to ensure high standards of service and operational efficiency. Additionally, the position required offering valuable input on maintenance strategies across multiple properties, resolving issues, and ensuring the timely completion of all preventative maintenance tasks. The role also focused on optimizing maintenance processes to maintain safe, functional, and well-maintained living environments for residents.

Supervised a team of two full-time maintenance technicians, providing guidance and support on various property projects. Organized, monitored, and managed day-to-day facility maintenance operations, performing a wide range of technical tasks related to facility upkeep. Collaborated closely with the Property Supervisor to prioritize and determine essential projects, ensuring that all tasks were completed efficiently and in a timely manner. Delivered exceptional customer service to residents, maintaining a respectful and responsive approach at all times. Additionally, provided after-hours support for emergency maintenance needs, ensuring uninterrupted service and resident satisfaction.

Led a team of two full-time maintenance technicians, offering direction and assistance on a variety of property-related projects. Coordinated and oversaw daily facility maintenance activities, handling diverse technical responsibilities associated with property upkeep. Worked in partnership with the Property Supervisor to identify and prioritize key initiatives, ensuring timely and efficient completion of all assignments. Maintained high standards of customer service for residents through respectful and attentive interactions. Also responded to emergency maintenance requests outside of regular hours, ensuring continuous support and resident satisfaction.

Managed and supervised one full-time maintenance technician while providing support for property development initiatives. Oversaw, coordinated, and executed facility maintenance operations, handling a diverse range of tasks, including HVAC, plumbing, carpentry, landscaping, and pool services. Collaborated closely with the Property Manager to identify priority projects, address budgetary concerns, and coordinate vendor services and contract labor. Directed and delegated responsibilities to the maintenance technician to ensure efficient workflow and task completion. Delivered exceptional customer service to residents, maintaining a respectful and professional approach at all times. Participated in an on-call rotation with the maintenance technician, providing after-hours support for emergency maintenance issues.

Supervised a team of two part-time maintenance technicians, providing guidance and support on various property projects. Organized, managed, and oversaw day-to-day facility maintenance operations, performing a range of technical tasks related to facility upkeep. Collaborated closely with the Property Manager to identify and prioritize projects, ensuring timely and effective completion. Delivered high-quality customer service to residents, maintaining a respectful and professional demeanor at all times. Responded promptly to after-hours maintenance emergencies, ensuring minimal disruption to residents and property operations.

Collaborated with the Maintenance Supervisor to ensure the property and grounds were consistently maintained to a high standard of cleanliness and organization. Responded promptly and efficiently to all work orders, prioritizing tasks to meet operational needs. Provided courteous and professional customer service to vendors delivering supplies to the property. Fostered strong teamwork with colleagues to ensure the completion of all maintenance tasks. Assisted residents with respect and professionalism, addressing their needs as required. Also, provided after-hours support for emergency maintenance issues, ensuring timely resolution and minimal disruption.

Maintained the property to the highest standards of cleanliness and functionality, ensuring a well-kept and organized environment. Delivered prompt and efficient service by addressing and completing all work orders in a timely manner, prioritizing resident satisfaction. Demonstrated versatility by handling a wide range of maintenance tasks, including troubleshooting electrical, plumbing, and HVAC issues. Coordinated directly with vendors to ensure the timely delivery of services and supplies. Effectively managed and adhered to a property turn schedule to ensure seamless transitions between residents.