john anderson

equity management application support

About

Experienced System Support Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Software as a Service (SaaS), Software Documentation, Web Applications, Application Support, and Product R&D. Strong information technology professional with a Bachelor of Science (B.S.) focused in Telecommunications Management.

Country

united states

City

roseville

Industry

information technology and services

Skill

sql, saas, servers, virtualization, windows 7, networking, business analysis, enterprise software, windows, project management, integration, agile methodologies, customer service, voip, software project management, account management, sdlc, application support, web applications, cloud computing, requirements analysis, software documentation, hands on training, product r&d, hp proliant, ibm cognos, proliance, activenet

Experience

equity management application support

equity administration solutions, inc. (easi)

2019-9 - Present · 7 yrs 1 mo

equity management application support

Application Support One Inc at One, Inc. (Sacramento, CA)

senior support analyst

trimble

2012-2 - 2014-5 · 2 yrs 4 mos

* Provide comprehensive technical support services to support customers * Identify early symptoms, patterns and solutions for upcoming technology challenges. * Deals effectively with stressful situations focusing on the best outcome for the Client * Provide training to clients on how to use the application. * Complete special projects and other duties as assigned

software analyst team lead

active network

2007-3 - 2010-11 · 3 yrs 9 mos

* Lead team of remote support team members. * Created an environment oriented to trust, open communication, creative thinking, and cohesive team effort. * Provided the team with a vision of the project objectives, Motivated and inspired team members, Coached and helped develop team members.

support analyst

active network

2005-2 - 2007-2 · 2 yrs 1 mo

* Provide first application level phone/email support to customers on the Active Network. Analyze problems, answer questions and provide training about the software. Identify, test, and identify workarounds for bugs. * Configure, install, update desktops, laptops, peripherals based on client service requests or otherwise assigned. Perform desktop application installations, upgrades, and support & maintenance. * Supported local and remote staff throughout the US.

csr trainer

gaynor telesystems, inc

2002-3 - 2005-2 · 3 yrs

* Provide hands on training for clients’ staff and phone system administration personnel. * System training with NEC Elite/IPK, ACD, ACD+. * Provide customer support in person and over the phone to all Sacramento accounts. * Bench Programming IPK Key systems prior to installation. * Assist technicians for onsite installation of both key systems and PBX systems.