Johann Wilfried Josefy

Sr Program Manager technical in Fulfillment team / Business Platforms, managing company-wide engineering programs. Rebuilding internal processes with AI adding +10x efficiency, one at a time.

Driving a cross-functional engineering program in key areas such as rental operations, listings, supply management, and financial systems. This initiative is strategically focused on scaling QuintoAndar’s infrastructure to sustain a 10x growth target over the next five years.

• Led the merger operation of two legal entities in Colombia, consolidating the credit card and savings account businesses under a single entity, ensuring compliance with 400+ legal requirements based on Colombian CBCyF and other SFC regulations. • Organized the complex merger into 19 workstreams, each representing an independent project within the broader expansion program, aligning legal, operational, and product requirements to impact over 1 million customers in Colombia. • Worked cross-functionally with teams across Legal, Compliance, Risk, and Product Ops to prioritize execution, ensuring seamless integration and compliance across all teams. • Conducted recurrent sync meetings with 20+ stakeholders, facilitating progress tracking, removing blockers, and updating key project details. Hosted weekly strategy sessions with key sponsors and stakeholders to address critical issues and steer the program's direction. • Collaborated closely with global platform teams to negotiate and coordinate the delivery of essential platform features and services that supported the specific operational needs of the expansion program. • Successfully navigated legal and operational challenges, driving the program toward completion while ensuring regulatory compliance, operational efficiency, and alignment with business goals. • Managed NuCel program - new virtual mobile carrier of Nubank in partnership with Claro

• Led the Finance Technology Brazil team in delivering high-impact solutions for Tax, Accounting, Procurement, and Payments teams, directly supporting Amazon’s financial operations across Brazil. • Led the FinTech support for implementing and launching of the Shop With Points – Livelo program and new cobranded credit card for Amazon Brazil, significantly expanding customer payment options and improving customer retention. • Managed cross-functional teams and coordinated efforts between finance, engineering, and legal departments to ensure on-time delivery of critical financial products. • Conducted regular program reviews with senior leadership to ensure alignment with business objectives, mitigate risks, and address potential blockers. • Led the development and deployment of T-Rail, a tax automation system that cross-verifies and checks consistency during the monthly tax closing process. The system analyzes millions of invoices each month against ancillary reports generated for the tax authority, identifying potential discrepancies and ensuring tax compliance. • Directed the implementation of T-Cred, a system designed to analyze invoices, accounting entries, and related documents to calculate tax credits that Amazon could reclaim from the Brazilian tax authority, significantly increasing tax recovery opportunities.

• Led the creation, design, and implementation of innovative Tax Technology Products across Brazil and the Latin America South (LAS) region, driving the largest managed tax services offering at EY LATAM with over 10,000 active users and 75,000 documents exchanged monthly. • Spearheaded the sales and deployment of a tax compliance automation product for Vale SA, one of the largest mining companies globally, significantly enhancing their tax compliance processes and contributing to substantial revenue growth for EY. • Directed cloud cost optimization efforts, leading the design of critical components that reduced cloud infrastructure costs by 25%, ensuring the scalability and cost-effectiveness of the tax platform. • Facilitated the adoption of Agile frameworks such as Scrum, collaborating with business and technical teams to accelerate project delivery and improve customer satisfaction. • Managed relationships with key stakeholders, ensuring alignment between technical solutions and business objectives, resulting in streamlined tax processes and improved regulatory compliance for clients.

• Led the Brazilian implementation of EY’s Global Tax Platform for Microsoft, designing and developing a custom tax analytics solution from the ground up. This solution improved the efficiency and accuracy of their tax operations during their finance and tax outsourcing project. • Following the successful implementation at Microsoft, spearheaded the transformation of the tax analytics solution into a scalable off-the-shelf product. Collaborated with internal EY teams to adapt the solution for a wider range of clients, turning it into a key offering for tax customers across different industries. • Coordinated with both business and technology teams to adopt Agile Scrum, driving improved organization and delivery of tailored tax technology solutions, and enhancing the overall customer experience.

• Managed the architecture and development of cloud-based tax solutions using Azure, supporting the migration of legacy systems to cloud infrastructure while ensuring security and compliance with EY's global standards. • Led the cloud migration project, overseeing the adaptation of legacy tax solutions into a scalable, secure, and cloud-native environment. • Collaborated with global teams to integrate technical solutions into global projects, contributing to the successful delivery of distributed tax technology services.

• Led the development and delivery of technology solutions for EY Brazil’s Tax Service Line, participating in all stages of the Software Development Life Cycle (SDLC) to ensure seamless deployment of high-quality tax systems. • Managed internal and external development teams using Scrum methodologies, improving the efficiency of software production and delivery. Oversaw the code review, architecture definition, and information security adaptation of legacy solutions to meet EY's global security standards. • Spearheaded the migration of legacy tax applications to Azure Cloud, successfully transitioning on-premises systems to a cloud-native environment while ensuring compliance with EY’s global security and performance requirements. • Developed a new Drawback Tool capable of processing large data volumes, significantly enhancing the automation and accuracy of financial calculations, and yielding substantial financial returns for clients. • Established strategic partnerships with third-party tax software vendors, leading the selection, negotiation, and integration of external solutions to complement internal systems and expand EY’s service offerings. • Acted as a Business Partner for the Indirect Tax (VAT) and Global Trade sectors, advising on technology solutions that improved operational efficiency and compliance for both internal teams and clients.

Developed and enhanced real-time financial market monitoring tools for ValorPRO, creating new business modules and improving data filtering capabilities using WPF, XAML, and SyncFusion to optimize performance for end-users.

Contributed to the SIC project, a real-time monitoring and automation system for the Santander ATM network, collaborating with teams in the UK and Spain to support the deployment of this critical system.

Developed and optimized .NET systems for various business units, including mobile apps and supply chain solutions, improving operational performance and scalability for Riachuelo's fast fashion operations.

Designed and developed the project RACE - a service desk optimization software. Observed reduction of 40% in the average time of service desk SLA at Capgemini after implementation.

Pursuing an MBA in Business Intelligence & Analytics at EAD MBA ECA-USP, focused on data analysis, machine learning, big data, and visualization. This rigorous program equips professionals to make data-driven decisions, with hands-on experience in tools like Python, R, and SQL, and agile methodologies to solve real-world business challenges.

Bachelor's Degree in Systems Analysis and Development Undergraduate thesis: AI applications in Brazil Federal Revenue Service. Brazil Internal Revenue Service has made major investments in Artificial Intelligence since the 1990's, presenting significant results, with great time savings, directly reflecting in the Brazilian economy in terms of the participation of customs transactions in the country's GDP. This dissertation presents the history of developed solutions and results achieved, as well as lessons companies can draw from Brazil IRS experience.