Johanna Reyes

Johanna Reyes

Chief Executive Officer @ Virtualist Call Center Services

About

Excellence in organizational management with the ability to coach senior-level staff in managing and developing high-performance teams. Analytic and decisive, a decision maker with the ability to prioritize and communicate with staff. Strong written and verbal communication skills; a persuasive and passionate communicator. Action-oriented, entrepreneurial, flexible, and innovative approach to operational management. Positive attitude, mission-driven, and self-directed.

Country

Philippines

City

Angeles

Industry

Outsourcing/Offshoring

Skill

Customer Satisfaction, Customer Support, Business Process Outsourcing (BPO), Customer Experience, Training, Call Center Development, Business Analysis, Strategic Leadership, Training & Development, Communication, Negotiation, Management, Business Strategy, Change Management, Strategic Planning, Operations Management, Outsourcing, Team Management, Entrepreneurship, Project Management

Experience

Virtualist Call Center Services

Chief Executive Officer

Virtualist Call Center Services

LinkedIn
2016-1 - Present · 10 yrs 9 mos

Angeles, Central Luzon, Philippines

Creating, communicating, and implementing the organization's vision, mission, and overall direction. Leading the development and implementation of the overall organization's strategy. Formulating and implementing the strategic plan that guides the direction of the organization. Overseeing the complete operation of an organization in accordance with the direction established in the strategic plans. Maintaining awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards as well as evaluating the success of the organization. Proven leadership and team building skills. Ability to build consensus, rally support around common goals and to motivate groups and individuals. Proven negotiation and mediation skills. Able to overcome obstacles to cooperation and to foster harmonious relations. Strong project management skills. Easily balances competing priorities, complex situations, and tight deadlines. Able to rapidly process and comprehend large amounts of detailed information consider the implications and consequences of new facts and make decisions. Excellent written, verbal and interpersonal communications skills. Articulate, Concise, Compelling and Diplomatic.

Employpreneurs

Founder

Employpreneurs

LinkedIn
2020-6 - Present · 6 yrs 4 mos

Angeles, Central Luzon, Philippines

Cash Flow Investment Partners, LLC

Chief Operating Officer

Cash Flow Investment Partners, LLC

LinkedIn
2012-7 - 2014-7 · 2 yrs 1 mo

The Orient Square Building, Ortigas Center Pasig City

• Focused leadership, recognized for delivering superior results. • Visionary, with track record for finding innovative ways to grow revenue and increase margins. • History of success, leading initiatives for sales, marketing, advertising and product management. • Known for managing turnaround projects with 100% success rate. • Experienced in the negotiation of high level contracts. • Well versed in presentations, accustomed to addressing clients, vendors, partners, shareholders and corporate board of directors. • Championed the development and implementation of strategic plans and innovative marketing ideas. Operational Leadership: • Provide effective and inspiring leadership by being actively involved in all aspects of the business. • Identify opportunities for the company to leverage cross-business area strengths to take advantage of new opportunities and/or to address challenges. • Lead, coach, develop, and retain high-performance senior management team with an emphasis on developing capacity in strategic analysis and planning and program budgeting. • Develop and implement training programs and retreats to expand the capacity of all staff. • Prepare and submit an annual business analysis and accurately reports on progress made and challenges encountered. • Ensure the continued financial viability of the organizations operational units through sound fiscal management. Strategic Plan Implementation: • Provide leadership and input for all strategic plan implementation processes. Coach vice presidents and managers as they implement the strategic plan. • Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation.

Cash Flow Investment Partners, LLC

Vice President for Operations

Cash Flow Investment Partners, LLC

LinkedIn
2013-5 - 2013-12 · 8 mos

The Orient Square Building, Ortigas Center Pasig City

Cash Flow Investment Partners, LLC

Collections Manager

Cash Flow Investment Partners, LLC

LinkedIn
2012-9 - 2013-5 · 9 mos

The Orient Square Building, Ortigas Center Pasig City

Cash Flow Investment Partners, LLC

Collections Specialist

Cash Flow Investment Partners, LLC

LinkedIn
2012-6 - 2012-9 · 4 mos

The Orient Square Building, Ortigas Center Pasig City

Education

University of Santo Tomas

University of Santo Tomas

LinkedIn

Johanna Reyes's Contact Information

Email

******@***.com

Phone

(**) *** ****

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