johanna vera

store director

About

Specialties: -Customer Service -Inventory Planning/Management -Analysis and Reporting - Skilled working cross functionally with all levels of management

Country

united states

City

sunnyside

Industry

apparel & fashion

Skill

apparel, fashion, retail, merchandising, store management, loss prevention, trend analysis, styling, sales, inventory management, store operations, luxury goods, customer service, retail sales, product knowledge, inventory control, textiles, merchandise planning, visual merchandising, fashion design, sportswear, fashion shows, trend, window displays, inventory analysis, team building, clienteling, jda, store opening, physical inventory, inventory, inventory accuracy, cliente, clientele development, kpi reports, kpi implementation, management, driving results, customer relationship management, customer satisfaction, customer retention, employee training, leadership development, staff development, social media, point of sale systems, new store openings, time management, microsoft office

Experience

assistant general manager

burberry

2017-5 - 2018-4 · 1 yr

* Assist the general manager in leading a high performing customer facing and service orientated department. * Ensure that all customers serviced in the store are given the full Burberry Experience in line with brand strategies. * Drive store productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc. * Lead as a selling specialist for the store. * Communicate current advertising and marketing campaigns, new product launches and promotions to staff. * Ensure that employees have sound product knowledge and are aware of company policies and procedures. * Assist the general manager in carrying out monthly development plans and annual reviews for all members of the department.

store manager

elie tahari

2014-5 - 2017-4 · 3 yrs

operations manager

elie tahari

2011-4 - 2014-1 · 2 yrs 10 mos

store director

isabel marant

2019-10 - Present · 7 yrs

assistant boutique director

isabel marant

2018-4 - Present · 8 yrs 6 mos

keyholder

tracy reese

2006-6 - 2008-7 · 2 yrs 2 mos

* Responsibilities included maintaining client book, customer relationships, store and garment care * Established client development beyond the initial transaction; utilizing phone, email and written follow-up contact * Organized and rearranged merchandise as necessary * Assisted with the presentation of window displays, promotional presentations, and sales programs

textile representative

esti studio

2007-1 - 2007-1 · 1 mo

SEASONAL Knowledge of apparel & home furnishing trends Established professional relationships with vendors Provided product recommendations based on client feedback Demonostrated sportswear, lingerie, swimwear, kids, and conversational designs Trade show experience: Indigo