Johana Abril

- Supervise program operations across multiple sites, ensuring staff compliance with organizational standards and policies - Monitor instructional staff performance and address operational issues to maintain consistency, quality, and accountability - Lead enrollment management efforts, including outreach, recruitment, and onboarding of participants - Conduct high-volume communication (calls, follow-ups) to drive program participation and engagement - Serve as a primary point of contact for stakeholders, resolving concerns and improving customer/member experience - Generate detailed operational reports following site visits, identifying performance gaps and recommending improvements - Coordinate logistics, materials distribution, and resource allocation across locations to ensure operational readiness - Partner with leadership to streamline processes and improve efficiency across programs

- Oversee daily classroom operations, ensuring structured environments and consistent execution of instructional systems - Collaborate with leadership, case managers, and support teams to ensure compliance with state and federal education requirements - Analyze student performance data to drive decision-making and improve program outcomes - Implement behavior management systems and maintain accountability standards across student populations - Support team initiatives by mentoring staff and contributing to cross-functional collaboration

Manage end-to-end business operations for a photography studio, including scheduling, booking management, and coordination of services. Oversee calendar management across platforms such as Peerspace to ensure accurate availability and efficient use of studio space. Maintain organized systems for tracking bookings, payments, and internal records, while continuously improving processes to streamline operations and increase efficiency.

- Managed classroom operations, performance tracking, and execution of instructional systems in a high-expectations environment - Trained new staff, providing guidance on procedures, compliance, and performance expectations - Collaborated with school leadership to align instruction with organizational goals and improvement strategies - Utilized data analysis to monitor student performance and adjust strategies to improve outcomes - Maintained strong stakeholder communication with students, families, and staff

- Managed daily operations across finance, human resources, procurement, and compliance for a multi-department program - Oversaw multi-million-dollar budgets, including financial tracking, reconciliation, and regulatory compliance - Supervised and managed a team of 10+ staff members, ensuring performance standards, accountability, and compliance requirements were met - Led staff onboarding, training, and development, improving team performance and operational consistency - Directed enrollment processes, including student recruitment, registration, and data management - Coordinated and facilitated student orientation programs, ensuring successful onboarding and engagement - Implemented process improvements to streamline workflows, increase efficiency, and enhance organizational performance - Collaborated with cross-functional teams to support program operations, strategic initiatives, and organizational goals - Maintained accurate data systems and reporting processes to support compliance and decision-making

-​ Minor in Sociology -​ Minor in Spanish