Joe Moreno

Prinova has been providing high-quality ingredients, flavors and value-added solutions to help you successfully navigate the marketplace for 30+ years as a reliable partner you can trust. Prinova creates customer-pleasing products by working with our flavor specialists. We make ideas happen in our state-of-the-art laboratory. We can create, match, customize, mask, enhance, improve and intensify flavors, depending on your goals. We can custom design the formulation of ingredients and concentrations of actives to meet any desired end-use specifications and achieve label claims. Along with our broad range of functional ingredients and custom premixes, our extensive expertise is designed to meet your fortification requirements, no matter how challenging they may be

Develop sales in designated target markets working assigned account base, revitalizing old business, networking, generating leads, proposal submission, coordinate engineering calls and customer appointments. Acquire new business, manage customer relationships to gain strategic positioning with decision makers, retain existing revenue. Manage funnel, coordinate conference calls with clients to discuss growth and business plans. Take ownership of the geographic territory designated by management, develop new and existing relationships. Utilize Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities to meet or exceed sales quota requirements. Perform solution selling and consultative selling. Account development and relationship promotion. Ability to close deals and gain marketshare

Sales account manager for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow the Naples Florida & Southwest Florida region. Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, email campaigns, networking, lead generation, proposal submission, engineer call coordination, account analyzation, marketing campaigns & customer appointments. After winning new business, manages customer relationships in order to gain strategic positioning with decision makers, retain existing revenue and obtain additional business. Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions. Develop and implement sales plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management. Utilize Siebel, Salesforce.com and multiple software applications to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements. Must meet and exceed very high demands only high performance sales consultants are capable of doing in a very challenging environment that is consistently changing Top performer and engaging business manager consistently exceeding goals, mastering technology and influencing diversity.

Oversaw sales and marketing operations for a private creative design firm and communications company. Attracted new business and inspired business owners to engage with Munch Art Design to rebrand their public-facing image and/or enhance their communication strategy. Created social media platforms for clients who did not have a digital presence by creating appropriate posting schedules and educating and training business owners on several different media platforms. Provided website creation for entry-level clients using Rapid Weaver or WordPress. Maintained website and/or trained clients on routine maintenance and website concepts. Delivered analytics and performance reports. Negotiated contracts with vendors, provided procurement and vendor management. Created and executed campaigns to solicit small to medium sized businesses to build brand in the B2B market.

Created a call center for a financial software company. Developed and executed plan to set up equipment infrastructure and hire call center personnel. Worked with multiple vendors and secured all necessary contracts and services to run operations. Recruited talent, trained sales team and collection agents. Attended analytics meetings and reported findings back to owners. Managed lead providers, HR vendor, Information technology & underwriting departments Challenged paradigms by redesigning traditional call center rules and practices. Instead of the typical rigid, micromanaged environment, I installed one of trust and high self-expectations, yielding superior results.

Started as Sales Account Manager and promoted to Retention Manager. Retained 92% of my 2500 clients as a Sales Account Manager. Implemented and controlled simultaneous projects. Orchestrated product solutions and construction projects, ensuring no loss of service and on-time project completion for clients. Managed escalation takeovers when clients wanted to move their portfolio to a competitor due to a poor experience. Negotiated pricing and credits for clients. Educated clients on the telecom industry and how it can grow small business, while executing account assessments. Mobility subject matter expert for wireline sales center

Performed promotion and sales services by creating new brochures, tag lines, mailers, pens, swag, jackets, shirts and wearables. Updated image for our on site construction workers and trade show folks by working with apparel vendor. Created outbound telemarketing campaigns. Attended customer onsite meetings and trade shows. Called on local municipality leaders and water distribution managers for business. Negotiated vendor contracts. Networked with affiliates to create symbiotic relationships with Wachs. Provided overall representation of the company to outside engineering firms and partnerships. Assisted in creating trade show booth, found booth vendors, and negotiated pricing. Evaluated cost and benefit after each show.

Florida Radio Rental- Motorola Two way radio dealership - Start up Chicago office to insure dealership to start achieving goal of nationwide presence. Successfully promoted rental services. Market target is special events business and corporate meeting planners. Attended social events in Chicago area to network with business owners and political decision makers. Successfully increased market share in Chicago and nationwide. Cold calling via phone, my current network and directly to local businesses. Truly tested my sales ability as I no longer had a giant name brand to use as a shield of armor. I was now one of the little guys. Training- Train customers and contractors how to use communications equipment and proper utilization for the specific function Operations- In charge of asset management managed shipping and receiving aspects of the business working closely with warehouse personnel. Conduct all accounts payable and receivable. Project management- Create short term radio communications systems for events and insure all communications were up and running on site. Orchestrate event with coordinators insuring complete satisfaction.

Marketing & Sales Executive- Learned a new business and touched base with dentists and medical practitioners to assist them with growing their practice through marketing and billing services provided by FPC. I was responsible for promoting and selling First Pacific Corporation services to Doctors and the dental care community, maximizing the direct selling efforts of the company. Territory assignment all of Illinois, concentrating in Chicago & northwest suburbs. Research competition at the same time promoting and insuring excellent client satisfaction which was not only the doctor, also his staff and his clients. We were to conduct annual trade shows and introduce First Pacific to local doctors, gain market share by presenting valuable resources to the dental community. Oversaw and mentored two account executives. Myself and AE's provided onsite maintenance such as replacing hard drives, computer hardware, software and accessory components supplied by First Pacific. Trouble shot problems with hardware/software, assisted with data conversions from old software systems, & assist account retention. Training- Responsible for improving team selling and service techniques by attending training sessions, sales meetings and seminars. Conduct presentations to Doctors and local dental organizations on upcoming technology and business techniques used to grow a financially healthy practice Successfully implemented program into over three offices in one year. Increased Chicago market share Raised service level of direct reports by conducting personal mentoring. Successfully showcased company at American Dental Association Chicago conference I learned although this was an interesting field. I was meant to do something else, sometimes you just know.

Senior call center manager position. I managed a large sales staff who sold wireless phones and accessories. Daily duties; coaching increased sales, quality monitoring & feedback, productivity reporting and activities regarding personnel management. Over twenty five direct reports and one hundred fifty indirect reports. Facilitated weekly Town Hall meetings- focused on product and sales training. Meetings discussed business units overall performance. Meetings served as an open forum for associates to discuss business issues. This resulted in a better relations with associates and management. Facilitated training classes on new products, customer quality service skills, general courses influencing performance and contractor orientation. Conduct outside training courses for product safety programs Implemented internal and external tours for call center. This resulted in spotlighting our business unit. Such awareness was created it was eventually mandated all cellular executives visit the call center to focus on customer quality issue awareness facing our company. Presented weekly operations review of staff. Operations review consisted of quality scores, sales dollars, daily client contacts and personnel related issues specific to my team. Presented action plans for improvement with potential talent and low performers. Primary staffing liaison for contracting agencies. Redefined staffing requirements for contractors, including interviewing, developing roadmap for training, transitioning agents to the floor and evaluating performance Created call center tours to attract talent from internal and external venues Call center tours resulted in more internal funds for training, headcount and materials. Recorded record low employee turnover due to training and development initiatives

Assist in creating Motorola Centralized rental. Build new business using six sigma philosophies. Benchmark companies, create business from ground up. Growing sales and account base at all levels. Propose annual contracts and trade agreements; develop customized programs based on usage, build relations with contacts. Assisted in coordinating communications systems for special events nationwide. Atlanta & Australia Olympics, World Cup, and three United States Presidents. Training development- Developed and conducted training classes to Motorola business analysts. Travel and trade-show attendance required to create awareness to internal and external entities. Operations Experience- included developing a centralized distribution center for Motorola Rental. Assisted in designing facility layout, computers and systems, order processing, packaging, presentation of business, inventory control, website awareness, marketing and overall business processes. Vendor liaison coordinated all purchasing and vendor contracts Quality/Inventory control- Created and implemented standardized procedures for quality inspection, outbound process, inbound delivery and equipment cleaning processes. Responsible for inventory management of over ten thousand two-way products. Designed all shipping and receiving aspects of business including packaging design and workflow Successfully re- created a division after closing over 30 dealerships across the country After creating new centralized division went into successfully selling the program to customers Assisted in creation of web site, rental data base, facility, and operations flows. Conducted time studies and process mapping using six sigma fundamentals for quality control Benchmarked several companies to incorporate best practices for Motorola business unit Brought in Australia Olympic account making yearly sales goal in one quarter