Joseph Concepcion

Lead the governance, optimization, and strategic evolution of owned digital channels (mobile messaging app, web, email) across the ASKAN region, ensuring seamless customer engagement, alignment with business priorities, and continuous improvement in user experience through data-driven insights, cross-functional collaboration, and digital capability building.

Strategic Digital Platform Manager dedicated to maximizing the effectiveness of digital channels and platforms. Skilled in leveraging data analytics to track performance, identify trends, and drive continuous improvement in user experience, engagement, and conversion rates. Proven ability to ensure regulatory compliance, manage digital/creative factories, and collaborate with cross-functional teams to achieve corporate objectives. Passionate about staying ahead of the curve in digital trends and best practices.

Proven track record of building and leading high-performing teams. Expertise in developing and enforcing front-end development standards and best practices, ensuring seamless collaboration with designers and back-end engineers, and delivering complex projects on schedule and budget. Skilled in stakeholder management, requirements gathering, and staying at the forefront of front-end development technologies. Passionate about mentoring and empowering team members to achieve their full potential.

Passionate about creating exceptional user experiences through responsive, accessible, and standardized interfaces. Expertise in translating design concepts into functional code, integrating with server-side logic, and optimizing performance for seamless user interactions. Proficient in debugging complex issues, ensuring accessibility compliance, and actively contributing to team knowledge through continuous learning and sharing best practices.

Strategic IT professional serving as a vital link between IT and business, driving productivity through effective IT service delivery and technology solutions. Expertise in IT process review, trend analysis, and performance optimization, with a deep understanding of Marketing & Sales systems and processes. Proven ability to provide 3rd-level support, technology consulting, and ensure compliance with enterprise architecture while fostering strong collaboration across teams.

Highly motivated IT professional specializing in proactive monitoring and management of global end-of-day batch processes, ensuring operational efficiency and minimizing downtime. Adept at incident management, root cause analysis, and driving process improvements through automation and scripting (UNIX Shell). Demonstrated expertise in supporting and maintaining critical systems (TripleA, EBanking, Actuate) and database environments (Sybase ASE 15, MS Access). Proven ability to lead data migration projects, conduct thorough UAT, and provide comprehensive user training, consistently delivering high-quality solutions in fast-paced, demanding environments.

Results-oriented IT professional specializing in incident management, system maintenance, and software deployment. Expertise includes troubleshooting complex issues, scripting (SQL, UNIX), and developing custom reports using SAP Business Objects. Proven ability to manage user accounts, monitor server health, and provide 24/7 support for critical systems (Billing, Merchant Support, Terminal Management). Skilled in vendor management, testing (Regression, Component, Performance), and ensuring seamless system operations and user satisfaction.

Analyzing business and technical requirements, developing comprehensive test plans, and executing automated and manual test scripts. Proven ability to identify and resolve defects, ensuring high-quality software releases. Expertise in batch scheduling (Control-M), system analysis, and scripting (Unix Korn Shell, SQL) for data manipulation and automation. Skilled in simulating production issues in UAT/SIT environments, maintaining system documentation, and providing on-call support.

Partnered with customers to ensure successful project delivery by providing comprehensive support throughout the project lifecycle. Developed and managed a dynamic demo environment, enabling effective customer demonstrations and POCs. Designed and delivered impactful internal technical training programs, fostering team growth and expertise. Proactively maintained and expanded technical knowledge, achieving advanced technical accreditations. Engineered the transformation of logical data models into GP physical data models, optimizing database performance. Automated critical tasks and improved efficiency through the development of robust UNIX scripts (Perl, Shell) for gpupload/gpfdist and other GP utilities.

Expertise in SQL Server and Oracle. Proficient in infrastructure management, including on-call support, backups, disaster recovery, and performance optimization. Skilled in development collaboration, query tuning, and database design.

Versatile IS Specialist with a proven track record of delivering impactful solutions in financial systems and application development. Expertise in IFS, including end-to-end support for global users, Control-M batch scheduling, and data feed compliance. Proficient in Java development, creating custom mapping programs and automation tools for data integration and migration. Skilled in SQL (Rocket Shuttle) for data extraction and reporting, and UNIX scripting (Korn Shell, Perl) for system utilities and GL upgrade projects. Experienced in system administration (TRECS, ESSBASE) and driving successful GL migration initiatives across multiple territories.

Developed, tested, and maintained critical financial and reporting systems (e-NGAS, AFR, RSAS) for the Department of Foreign Affairs. Analyzed program specifications, debugged code, and provided comprehensive user documentation. Also created technical documentation for mainframe software/hardware, collaborating with developers and product managers to ensure clarity and accuracy.