Joseph Shoubash

Act as primary on-site IT lead, managing daily operations, user support, and infrastructure across the facility. Oversee financial responsibilities including procurement forecasting, vendor negotiations, and warranty tracking for IT assets. Support local and global IT projects, coordinating with cross-functional teams to ensure alignment with business goals and SOX compliance. Drive technical support initiatives, troubleshoot RF scanners, Raspberry Pi devices, SAP accounts, shopfloor systems, and Microsoft environments to minimize downtime. Administer for infrastructure operations including server room access, endpoint patching, and mobile device management. Champion ITIL-aligned practices for change, configuration, and incident management; develop training materials and SOPs to standardize processes. Conduct end-user training sessions, facilitate cross-departmental meetings, and serve as the main point of contact between IT and operations leadership. Lead continuous improvement efforts by identifying inefficiencies, implementing solutions, and ensuring stable, secure IT service delivery.

Provide technical support for end-users, addressing issues related to PCs, servers, hardware, software applications, and wireless devices. Support thermal printers (Zebra, Brady), RF scanners, and SCCM. Administrate network hardware, file services, print services, and terminal servers; configure Windows images for site hardware. Monitor asset inventory, conduct periodic license audits, and ensure data backups and account maintenance are performed. Lead technical escalations, identify security vulnerabilities, and manage system updates such as Windows patching and Active Directory support. Provide on-call support and end-user training on hardware, software, and security protocols. Participate in network, systems, and database administration duties, including backups, restores, and troubleshooting. Drive continuous improvement by identifying process efficiencies and recommending innovative solutions to streamline workflows. Demonstrate a commitment to customer service, ensuring quick and effective resolution of issues while maintaining the confidentiality of proprietary data. Collaborate with teams across facilities to share best practices and contribute to the organization's ongoing success.

As a bartender in a fast-paced, high-pressure environment, I consistently delivered exceptional customer service while managing multiple responsibilities with efficiency and professionalism. I developed strong interpersonal and communication skills by engaging with a diverse clientele and effectively handling customer complaints to ensure satisfaction and loyalty. I quickly adapted to shifting priorities during peak hours and maintained performance with minimal supervision. I often stepped into informal leadership roles, helping to coordinate team workflow and resolve conflicts on the fly. In addition to front-of-house responsibilities, I managed bar inventory, assisted with ordering supplies, and helped reduce waste through proper stock rotation. I upheld health and safety standards and remained composed under pressure, making effective decisions during high-volume service periods.

Network & Infrastructure Optimization – Assisted in upgrading network infrastructure, managing switches, routers, and VLAN configurations to ensure secure, high-speed connectivity for manufacturing operations. Cybersecurity & Compliance – Maintained IT security compliance by securing SCADA and ICS systems, managing Active Directory permissions, and improving cybersecurity protocols. PLC & Automation Support – Partnered with the electrical and manufacturing teams to troubleshoot Allen-Bradley and Siemens PLCs, assisting with logic updates, diagnosing input/output faults, and ensuring smooth automation. SAP & ERP System Assistance – Supported SAP systems for inventory and production tracking, troubleshooting ERP-related issues to minimize downtime and improve efficiency. Enterprise System Support – Provided ServiceNow-based IT support, managing hardware/software issues, deploying new systems, and maintaining Windows OS, Office 365, and Active Directory infrastructure. New Equipment Deployment – Led the installation and integration of automated control panels, manufacturing workstations, and networked HMIs across production lines. Facility IT Conversion Project – Assisted in converting a newly acquired facility to Smithfield’s IT and automation standards, deploying network infrastructure, industrial computers, and control systems. Smart Factory & Industry 4.0 Integration – Assisted in implementing IoT-connected sensors and monitoring systems, improving predictive maintenance and overall equipment effectiveness (OEE). Network Security Hardening – Helped segment IT and OT networks, improving PLC communication stability and implementing role-based access control (RBAC) to protect critical systems. Production Downtime Reduction – Analyzed system logs and performance metrics to identify IT-related downtimes, implementing redundant network connections and failover strategies to improve uptime and reliability.