Joe Schweitzer

Accountable for all strategic and operational leadership for Konecta’s English-speaking markets, including the United Kingdom, United States, India, and South Africa. Responsible for driving commercial growth, strengthening market presence, and overseeing the continued development of high-performing teams across the region.

Lead global service delivery and operations for Rackspace’s Private Cloud business, supporting enterprise clients with mission-critical infrastructure solutions. Accountable for a $1B+ P&L, overseeing a global organization of 1,500+ team members across engineering, support, and operations. Key accomplishments: * Reduced Data Center Inventory 20% resulting in 15% reduction in CAPEX spend. * OPEX reduced 7% within the first 90 days through a disciplined operational and financial review process, driving immediate efficiencies and cost savings. * Enhanced the global delivery model to foster greater customer intimacy, operational consistency, and alignment with evolving enterprise needs. * Strengthened execution and accountability across service delivery functions, improving service quality, responsiveness, and client satisfaction. * Champion operational excellence through metrics-driven management, process optimization, and cross-functional collaboration. Focused on transforming service delivery into a strategic enabler by aligning technical outcomes with customer business goals.

Manage all aspects of hybrid cloud and infrastructure delivery, including innovating with clients, improving operational efficiencies, and improving profitable performance for the Region. • Introduced AI, RPA, and ML technologies to proactively manage IT infrastructure and eliminate incidents without human interaction. • Developed strong vendor / partner relationships enabling best in class hybrid cloud solutions. • Manage IT teams which quality, data center operations, network, compute services, storage, backup, cloud, service management, onboarding and offboarding new workloads, and security management. • Improved monthly financial forecast accuracy +/- 3% compared to original submission. • Focused Service Management monthly reviews that include service level achievement, P1/Major Incident Management, Root Cause Analysis, and workforce management capabilities. • Active member of the North American ExCom Committee. • Collaborate with internal and external customers to understand their requirements and develop service solutions that meet their needs.

Devise IT strategies for application portfolio, data management, and a goal-achieving infrastructure of organization. Oversee a staff of 70 associates and manage an annual budget worth $25M. Organize monthly governance meetings with internal business stakeholders to analyze IT performance metrics for scheduling work lists across IT portfolio. Serve as a member of four-person project portfolio committee with CEO and COO to ensure project compliance with strategies and maintain accurate and timely prioritization. • Improved efficiencies mitigated operating costs up to $100K per year, and automated claims processes through implementation of RPA technologies and practices across several departments by utilizing UiPath solution. • Regrouped IT support teams moving from a horizontal support model to a vertically aligned business support team aligning to Products by utilizing Agile methodologies. • Secured annual costs worth $150K by eliminating three applications by streamlining and automating sales business processes through Pega technologies. • Enhanced various functional insights by facilitating creation of Microsoft Power BI operational dashboards for several business operations. • Attained contractual obligations by initiating consistent monthly governance meetings with external tier-one vendors. • Pioneered establishment of a 24-month IT Roadmap in history of role.

Managed strategy, design, planning, installation, and maintenance of overall infrastructure and cloud-based hosting services for production, test, and development environments. Created and executed hybrid cloud strategy to improve application testing and integration cycle time. Implemented major incident, capacity, problem, and change management practices as well as interpreted and reported internal operating level agreements (OLA’s). • Drove major transformation in various business operations by presenting advanced technology solutions through utilization of Salesforce, Casenet, and Pega along with automating repeatable low-risk business procedures. • Maximized bandwidth capacity by 10-fold and reliability up to 100%, while minimizing costs and increasing uptime through deployment of SD-WAN technologies into overall community-based offices. • Eliminated 70% of onsite stored data by leveraging cloud storage solutions for less frequently accessed data by designing a data lifecycle management strategy. • Enhanced work from home capabilities through Citrix and drove continuous improvement within VPN services. • Successfully standardized entire virtual desktop environments on hyper-converged technologies by Nutanix. • Developed an innovative DevOps model by enabling CI/CD for multiple web-based applications. • Created a robust disaster recovery plan by utilizing multi-datacenter and cloud-based methods.

Oversaw various functions for COO North American operation managed services organization and directed over all aspects of IT operations, including service desk, desk side support, cloud, server hosting, data center, and network support. Managed fiscal responsibilities worth one billion dollars and upheld accountability for delivery of contracts across US. • Drove improvement from negative margin to positive 10% margin within 12 months by initiating and providing a financial and operational turnaround on largest account within North America. • Efficiently managed offshore delivery teams in India, including Bangalore, Chennai, Mumbai, and Pune as well as in Kuala Lumpur, Manila, Poland, Romania, and Mexico. • Successfully acquired Xerox ITO business worth $1.2B into Atos delivery organization by actively leading integration efforts.

Headed execution and delivery of end-user services across the globe. Headed over more than 100 resource teams within three major delivery centers located in North Wales, Pennsylvania, Dublin, Ireland, and Chennai, India. • Spearheaded reduction in ticket backlog by 18% and in ticket generation up to 12% within first 90 days through implementation of service improvement plans. • Actively developed, managed, and executed an RFP for service management solution.

Responsible for all facets of ITO operations including continuous improvement for global IT outsourced organization. Manage a combination of onshore and offshore resources within the CME Industry. Services delivered include Service Desk, Deskside Support, Data Center Management and Security Operations.

Manage a portfolio of accounts based in the Northeast region of the United States with total revenues exceeding $40M. Accounts range in size, complexity and various IT Services offerings.

Manage P&L in excess of $100M per annum for Services covering Service Desk, Desktop Support and Data Center Operations.

Currently manage all IT Infrastructure components for HP’s largest outsourced customer worldwide. Manage a budget in excess of $100 Million per annum for this Pharmaceutical customer. Direct a global employee base of over 1,200 HP Team members located onshore and offshore with facilities in Bangalore, Dublin, Costa Rica, Kuala Lumpur, Dalian China and Toronto. • Oversee team responsible for management and administration of 10,000 Servers, 310,000 Data Ports, 100,000 Voice Ports, 81,000 desktops, 130,000 Service Desk Contacts per month, and 130,000 Exchange Mailboxes. • Successfully developed and managed a high performing global team in a complex and competitive matrix managed environment. • Worked with HP Executive Management to develop and implement a new cutting edge delivery model, which simplified and improved communications and visibility into operational metrics.

Three 1 week sessions 1) LEADING IN CHALLENGING TIMES 2) IN THE BUSINESS COCKPIT 3) IMPLEMENTING BUSINESS STRATEGY