joellen fritchen

marketing and development assistant

About

I am a customer service specialist and manager with 10+ years experience. Strong interpersonal, time management, and administrative skills have contributed to my ability to adapt to new situations and meet tight deadlines. I have the ability to quickly learn and master new technology; equally successful in both team and self-directed setting.

Country

united states

City

racine

Industry

hospital & health care

Skill

sales, employee relations, social media, recruiting, management, customer service, training, leadership, process improvement, project management, strategic planning, marketing, team building, event planning, business process improvement, process documentation, event management, 10 key, data entry, team leadership, time management, onboarding, team management, employee training, coaching, hiring, interviewing, asset management, data collection and reporting, technical documentation

Experience

marketing and development assistant

hospice alliance

2017-9 - Present · 9 yrs 1 mo

* Support the marketing and clinical teams with patient and market analysis and branded materials for presentations and educational opportunities. * Record the activities of the marketing coordinators and analyze patient data. Report monthly referral results to marketing team and operations board. * Coordinate regular events including two webinars for continuing education certifications and two remembrance ceremonies for families and friends of patients. * Part of the planning committee for the yearly gala to raise funds for the hospice foundation. * Organize donations, follow-up with donors and coordinate volunteers to make gift baskets. * Support the marketing and clinical teams by producing a variety of professional documents for marketing, education, and patient/family information. * Perform receptionist duties as needed to cover for sick days and vacations. Operate a multi-line phone system and adhere to HIPPA guidelines.

concierge manager

best upon request

2004-2 - 2006-4 · 2 yrs 3 mos

director customer service

best upon request

2003-2 - 2010-6 · 7 yrs 5 mos

Responsible for the staffing and management of a variety of client locations that offer concierge services to employees as a work life balance benefit.

assistant manager

pier 1 imports

2000-1 - 2003-1 · 3 yrs 1 mo

Assistant Manager for the Racine, WI location. Was a key-holder and performed a variety of managerial duties in the absence of the Store Manager. Worked with customers daily, moved stock to floor, organized store changes and handled some HR issues. Responsible for store cash at close and made deposits as needed.

wireless administrator and executive video conferencing concierge

adecco

2010-12 - 2014-8 · 3 yrs 9 mos

Provided first and second level support for mobile wireless devices. I also coordinated and supervised events in video conference rooms for leadership and their support staff.