joel ellison

* Promptly and professionally address external and internal customer questions and concerns * Partner with claim professionals in multiple departments to assist with the timely resolution of * claims * Assign new claims to the appropriate claim professional * Maintain accurate record and information management, such as: Prepare, generate and review * daily/monthly/quarterly and ad hoc reports using the most effective technology. * Requests police reports * Request and review medical records for proper billing and coding

* Provide direct care in a residential treatment program to male and female adolescents who * experience behavioral, mental health and sexually acting out issues * Manage appropriate social/behavioral skills between clients and their peers * Utilize trained crisis intervention methods, including restraints when necessary * Document and report client treatment progress * Maintain safe and report client treatment progress * Maintain safe therapeutic environment and routines * Plan and lead group and individual activities designed to teach adolescents life skills * Supervise client and family visits * Transport clients to medical appointments and activities * Discuss treatment plans with patient case managers and supporting staff * Managed a floor of over 20 clients

* Reviewed, audited and documented over 80 patient files to ensure maintenance of appropriate * reporting and record keeping as per agency guidelines * Provided palliative care to patients and their families * Participated in Interdisciplinary Group meetings (IDG) to discuss patient treatment with other * Heartland professionals * Developed and implemented programs for the recruitment, interviewing, retention, and * orientation of support staff * Assisted in the evaluation of staff performance and effectiveness * Assisted in preparing statistical reports and record keeping as per agency guidelines

* I completed an independent research project approved by The Pennsylvania State Internal Review Board (IRB) My research study investigated whether an athletes’ environment was a primary characteristic of a “mentally tough” athlete. Upon completion of my study I accomplished the following: * Created a survey * Recruited over 100 participants on the Penn State Berks campus using social media * Analyzed data using SPSS (Statistical Software Program) * Participated in the HECBC Undergraduate Research and Creativity Conference presenting my * research

* Organized and assisted in indoor and outdoor group activity for children * Supported programs designed to meet the YMCA Daycare goals by providing development * sessions and basic fundamental skills for children ages ranging from 6 months to 13 years’ old * Communicated with family members to gather information on the stages of behavioral changes * Reviewed, maintained and documented child care files

* Facilitated learning * Mentored students towards their long term goals * tutored students

* Instructed various games and drills to improve children tennis skills * Worked with COR (City of Reading) committee to develop and implement ongoing programs * Organized, planned, and scheduled city wide tennis activities