joel sumner

In cooperation with a deputy, I directly supervised up to 64 inmates in an open environment while maintaining the safety of both myself and the inmates. Maintain records of all activities related to my assigned post which include rounds, and disciplinary actions taken towards inmates--both formal and informal. Maintain a heightened level of awareness of all activities that occur during my shift.

* Provided Excellent Customer service as a sale's associate both as a cashier and while working the sales Floor. * Provided excellent customer service car side to Customers in the Fuel Center. Helping customers in a friendly and efficient fashion. * Extensive experience cashiering in the Home department. * Puts the customer first through exceeding customer's expectation and needs through gaining trust and respect. * Effectively working as a team member in an effective and inclusive manner that promotes collaboration. * Coaches and trains new associates on how to help develop them into associates that provide excellent customer service. * Promotes and supports change and innovation to support and put forward innovative ideas to help provide the best customer service. * Provides clear direction to associates to promote effective customer service. While maintaining and advancing a culture of safety for both our Customers and Associates.

* Assisted Loss Prevention Manager in conducting internal and external investigations * Detection, surveillance, interviewing and report writing * Conducted an internal interview with the assistance of a Loss Prevention Manager * Promoted Incentive Program * Reduced theft and promoted OSAT by encouraging Associates to provide world class customer service. * I received all the necessary training to be a Loss Prevention Manager * Completed Phase 3 and 4 Loss Prevention Training with High marks * Investigations and detection of internal dishonesty