Joel Gerson

Lead team of ~75 managers and analysts across multiple geographic regions responsible for fraud acquisition and authorization strategy across Citi Consumer Credit Card portfolios. Accountable for balancing operational expense, customer experience, and fraud detection.

Responsible for controls, compliance, and operations process design for North America Marketing and subsequently, Global Marketing. Manage relationships with issue management, internal testing, audit, compliance, legal, and bank partners to ensure compliance and control obligations are met and evidenced.

Bridgeforce is a specialized management consulting firm to the world’s top lending institutions with in-depth knowledge of risk management, operations, and compliance. Responsibilities include managing client relationships and leading projects across the financial services industry. Highlighted client projects and areas of expertise include: - Process design and improvement - System implementation and architecture design - Regulatory compliance and control support and advisory - Acquisition fraud strategy review - Development of a first line of defense business operating model for a top ten U.S. financial institution - Cross-functional process mapping across the product life cycle of multiple consumer and small business products - Reviewing, scoring and re-writing mortgage servicing letters for a top ten U.S. financial institution Roles include, but are not limited to, program management, change management, analytics, procedure and policy development, process mapping, data analysis, business opportunity identification, operational risk assessment, control implementation / enhancement, and development of work materials / client deliverables. Additionally, support and lead various internal assignments from development of marketing materials to internal system implementation.

Graduated in 3 1/2 years, Magna Cum Laude, with a B.S. Economics and a minor in Business Administration.