Joel C.

As Product Development manager at Nutrition Warehouse, I work with a dynamic team across Product Development and R&D, bridging the gap between customers, sales, and marketing to deliver innovative, science-driven supplement solutions. I oversee the entire product lifecycle, from initial sales lead through formulation, sourcing, prototype development, regulatory compliance, manufacturing, and launch - ensuring seamless execution of high-priority projects aligned with market trends and customer needs. I apply technical expertise and market insights to conceptualise and develop unique, customer-specific formulations that advance our portfolio and drive commercial success. Skilled in cross-functional coordination, I direct interdepartmental efforts to meet deadlines, uphold quality, and maximise value to the company. Key achievements include: - Spearhead the ideation and commercialisation of new products, contributing to over 300 new SKUs in three years. - Successfully developing a full supplement line for a start-up brand now available nationwide - Organising and supporting international sales channels to expand market reach and drive global business growth - Driving adoption of innovative platforms like Ziflow and Monday.com to streamline product development workflows and enhance cross-functional communication.

Whilst in this position I was responsible for general administration and inventory management, procurement of new brands and products, and negotiation of terms of trade with suppliers. My role required cultivating strong client and vendor relationships, improving workflow and procedures to enhance operational efficiency, and providing regular communication and updates to over 120 retail stores regarding stock and business developments. These responsibilities and more enabled the business to maintain optimal inventory levels, secure advantageous purchasing terms, and support nationwide store performance through efficient supply chain management.

While working as a Store Manager for several years and later as a Cluster Manager overseeing multiple stores on the Gold Coast, I was responsible for daily store operations, team leadership, and delivering exceptional customer service. I managed sales performance, staff training, and inventory control to meet business targets and enhance the customer experience across multiple locations. In the Cluster Manager role, I coordinated between stores and regional leadership to ensure consistent standards, supported store managers in operational challenges, and drove initiatives to improve sales and customer satisfaction across the area. This experience allowed me to develop strong people management, communication, and multi-site operational skills.