joe fugere

it service center director

About

IT Director and certified Project Manager Professional (PMP) with over 25 years of experience leading technology teams and managing enterprise implementations of packaged and custom-developed systems. Proven expert in transforming front-line service center and field services teams into efficient and productive customer-centric teams. Planned, designed and deployed best-fit technology solutions for University, Health Care, State/Fed/Local Government, Utilities, Transportation. Non-profit and Oil and Gas.

Country

united states

City

anchorage

Industry

information technology and services

Skill

integration, project management, business intelligence, business analysis, leadership, pmo, change management, management, consulting, business process improvement, informatics, strategy, business requirements, healthcare information technology, healthcare, erp, information technology, emr, epic systems, visio, ehr, program management, enterprise software, process improvement, sdlc, requirements analysis, software project management, professional services, vendor management, management consulting, sharepoint, strategic planning, software documentation, disaster recovery, testing, business process, it leadership, it management, it strategy

Experience

healthcare it recruiter

ssi-search

2009-3 - 2009-6 · 4 mos

Recruited IT Healthcare candidates to fill open positions at different Healthcare organizations around the country.

esolutions practice director

empower solutions

2000-6 - 2001-5 · 1 yr

Pioneered a new eSolutions Practice and setup six alliances (Microsoft, IBM, Oracle, etc) to deliver offerings in eLearning, Web Portals / Development, eCommerce, Business Intelligence and Integration (EAI).

senior it project manager and business consultant

computer task group

2011-2 - 2011-9 · 8 mos

Consulted with a major transportation client in Anchorage, Alaska to access their business needs, Total Cost of Ownership (TCO) and vendor options for a major ERP initiative. Also served as a QA Lead and created a comprehensive Project Plan for a Windows 7 Desktop Refresh at a major Oil Pipeline company.

web development project manager and media marketing consultant

cbi media group

2010-2 - 2011-1 · 1 yr

Managed the website development effort for a new Christian Radio Station launch for Anchorage Alaska's largest Christian Broadcasting company.. Managed 2 web developers and performed the analysis, development and testing of the website. Also sold, created and recorded Radio and TV Advertising for companies around Anchorage, Alaska.

healthcare it manager and pmo manager and business consultant

kaiser permanente

2001-8 - 2008-8 · 7 yrs 1 mo

IT PMO Manager - Orchestrated a team of Project Managers and Business Analysts through the successful deployment of large business-critical Healthcare applications costing $5-10M annually. EMR Technical Build Manager – Led a team of 9 Application Coordinators through the successfully deployment of Epic's EMR, MyChart Portal and ROI Tracking system. Business Technology Planning and Strategy Consultant - Thought Leader in providing Regional Executive Team strategic planning and technical solution enablers to fulfill business needs.

regional professional services director

software ag

1991-5 - 2000-3 · 8 yrs 11 mos

Regional Professional Services Director - Expanded service offerings and improved quality of deliverables and resources, resulting in 146% Revenue growth, 458% Profit growth and 43% Staffing growth in the first year alone. Client Service Manager - Reporting to the Federal Services Director, served as the Client Service manager and liaison to the Centers for Disease Control (CDC) and Agency for Toxic Substances and Disease Registry (ATSDR). Led a team of 12 in producing custom-built applications, including the Smithsonian-Awarded HazDat application, and drove sales of new Products/Services.

senior it project manager and senior analyst

resource data, inc.

2011-10 - 2016-12 · 5 yrs 3 mos

* Managed large projects for clients in the Anchorage area. Some examples include: * Mat-Su Borough * Managed SharePoint and other packaged application projects. * Alaska Psychiatric Institute * Several Meditech Electronic Medical Record (EMR) modules. * State of Alaska * Alaska Land Mobile Radio (ALMR) Migration, Commerce Investigations Gap Analysis * Municipal Light and Power (ML&P) * SAP implementation and integration. * Chugach Electric * Help Desk Software Replacement, Advanced Metering Infrastructure System (AMI), Outage Management System (OMS). * Alaska Native Tribal Health Consortium (ANTHC) * 2 SharePont Projects * Issue Tracking System and Document Portal Conversion and Document Repository. * UAA * Account Manager.