joe torres

I have been in the call center environment for fourteen years and along the way I have gained knowledge that has allowed me to build on my analytical approach to issues in the daily activities of the call center. This has enabled me to assist others with an orderly approach to expectations. I serve as a point of contact for special projects, touch-base calls, and after action business continuity calls. I have been tasked with the testing of new applications and reporting on potential issues. Working at a 24 hour site my team provides support for 13 sites with 3 subcontractor sites. By working in a real time environment I have developed a mindset of adapt and apply, taking any changes in stride and applying in real time. I am able to express myself effectively with all levels of management, tailoring communication to intended audience with conscience information. I have a strong understanding of technology and in turn I am able to use my tools and applications to communicate, coordinate, train and learn.