Joe Rhodes

• Orchestrated enterprise-wide IT operations across 250+ global locations, effectively managing diverse teams of more than 50 federal employees and 100+ contractors to ensure consistent service delivery and operational efficiency. • Drove significant improvements in IT service delivery, including a 30% reduction in service desk response times across a global footprint of 250+ sites. • Orchestrated the migration of on premise data centers and data warehouse capabilities to a modern Azure cloud and data platform (Data Lake, Synapse, Fabric, leveraging PySpark/Python ETL pipelines for seamless data transformation and loading). • Executed a flawless migration of Exchange and SharePoint to M365, eliminating downtime and ensuring uninterrupted global operations. • Enhanced user experience and operational efficiency by decreasing IT service desk response times by 30% across 250+ global sites. • Successfully led a complex migration of on-premise Exchange and SharePoint to M365 with zero downtime, ensuring business continuity. • Transformed operational visibility by pioneering the creation of AI-driven analytics platforms, enabling real-time insights across 250+ sites and driving informed strategic decisions that aligned with business objectives. • Leveraged the Power Platform (low-code/no-code) to design and deploy solutions that streamlined workflows and extracted actionable insights from data, driving business value and operational efficiency. • Strengthened cybersecurity posture by integrating RMF-based vulnerability management processes across all project lifecycles, ensuring robust compliance and proactive risk mitigation. • Modernized endpoint management by implementing automated provisioning and patching processes using leading MDM tools, resulting in enhanced security, reduced administrative overhead, and improved user experience.

• Oversaw Operational Technology IT PMO operations, championing a culture of cybersecurity excellence and ensuring continuous compliance with security standards across all phases, from R&D to sustainment. • Drove the development and implementation of secure Operational Technology architectures, leading multi-disciplinary teams to achieve timely cyber accreditations and critical approvals that enabled mission success. • Championed proactive risk management by maintaining continuous RMF monitoring across all operational phases and leading comprehensive training programs in risk and opportunity identification and tracking. • Transformed IT service delivery by overseeing the implementation and ongoing maintenance of ITSM platforms, leading to a dramatic improvement in ticket resolution times and a substantial increase in user satisfaction. • Enhanced operational excellence and system reliability by implementing ITIL-based change management and incident response processes within the ITSM framework, minimizing disruptions and ensuring business continuity.

• Managed a comprehensive $50M IT portfolio for DCMA, encompassing critical finance, business, and workflow capabilities, along with VoIP/Mobility and network modernization initiatives, driving operational efficiency and innovation. • Drove a cultural shift towards Agile and DevSecOps methodologies in the Innovation Lab, resulting in faster deployment cycles, improved software quality, and increased responsiveness to evolving business needs. • Provided CIO-level strategic leadership on IT policy and governance, effectively influencing high-level technology decisions at the flag officer level to align with organizational objectives and strategic priorities. • Led the enterprise-wide integration of ServiceNow, overseeing the development of critical architectural artifacts that enabled seamless process automation and improved service delivery across the organization. • Delivered robust enterprise-wide cybersecurity by leading continuous RMF enforcement and providing strategic oversight of security initiatives, ensuring a resilient and secure IT environment for all business operations. • Optimized IT software spend by leading vendor management and licensing negotiations, securing favorable terms and maintaining accurate software inventories, resulting in 15% cost savings.

Directed six major programs encompassing records management, SharePoint, VoIP, and mobility solutions, managing a ~$40M annual budget and ensuring alignment with strategic organizational objectives. Provided expert advisory services to the CIO/CTO on IT strategy and enterprise systems implementation, leading to the standardization of solutions across six key programs and improved operational efficiency. Engineered and implemented comprehensive IT lifecycle management strategies and robust compliance policies, ensuring optimal system performance, minimizing risks, and achieving consistent regulatory adherence across all operational stages. Created and deployed IT lifecycle management frameworks and compliance policies, improving resource allocation and ensuring adherence to industry best practices. Provided executive-level briefings to 3-star generals and SES leadership on key IT developments, and spearheaded records system modernization initiatives that significantly enhanced data management capabilities. Oversaw SaaS procurement, licensing, and asset tracking, ensuring comprehensive compliance, optimizing resource utilization, and implementing effective cost control measures to maximize ROI.

Served as the lead architect for GCSS-Army integration policy, supporting a $1B ERP program by establishing and guiding system interface standards that ensured seamless data exchange and interoperability. Engineered lifecycle management guidance and coordinated system acquisition strategy, enabling informed decision-making, streamlined procurement processes, and maximized ROI on IT investments.

3.9 / 4.0 GPA

3.7 / 4.0 GPA