joe merrill

* Build and maintain schedules for up to 500 agents. * Adjust schedules to ensure coverage based on interval requirements. * Coordinate with training department to schedule time for client required training.

Hardware troubleshooting for game console and basic networking for online connectivity concerns. Handled concerns requiring rapid response and turnaround times due to severity of concerns.

* Monitor queues to ensure daily metrics are met. * Perform real time updates to schedules. * Work with client and operations to make adjustments as necessary.

At General Motors, we are passionate about designing, building and selling the world's best vehicles. This vision unites us as a team each and every day and is the hallmark of our customer-driven culture. We set high standards for our company so that we can give you the best cars, trucks and SUVs. It's our commitment to deliver vehicles with compelling designs, flawless quality and reliability, and leading safety, fuel economy and infotainment features. The very things that create that special bond between driver and vehicle. Whether it's a Chevrolet, Cadillac or GMC, making the world's best vehicles can only happen with the world's greatest employees. We take great pride in our work, and take great care to deliver exceptional cars and a positive ownership experience to our customers in 140 countries around the world.