joe addington

Conduct content and accessibility audits, migrate and analyze data, perform QA testing and data quality checks, design and create specialized reports, and troubleshoot all hardware and software. Lead meetings with stakeholders, graphic designers, and programmers. Managed an international team to build UXContentStrategy.com in a responsive design.

Managed a commercial event venue and partnered with event producers on operational logistics. Advised the owners of the property on the technical aspects of the business, troubleshooting processes, and managed customer service issues.

Managed a bike shop in Yosemite Valley. Resolved customer conflicts, supervised employees, provided special arrangements for customers as needed, tracked inventory, performed troubleshooting computer issues, and verified daily reports.

Performed troubleshooting of a variety of software applications and hardware devices. Oversaw many aspects of the POS system; including installation, user training, and repair. Maintained multiple systems and generated reports for executives and management as needed. Directed the annual ski resort setup process that involved many forms of computer equipment configuring and testing, user training, and stakeholder coordinating. Provided remote assistance to stakeholders with a range of equipment including personal computers, various point of sale systems, networking equipment, various types of printers, time clocks, and any other type of computer related equipment. On the weekends, I was the sole technician responsible for handing all the Park's hardware and software needs for thousands of employees.

Conceptualized and developed an award winning note-taking tool with Visual Basic that increases the overall quality of all agents work, reduces handle time, and allows for detailed data querying. Provide end-to-end customer support via remote troubleshooting and diagnostics. Guide customers through compatibility checks, installation, and settings configuration.

Launched an online computer retail and services store that focused on customizing computer and home theater setups. Built a website from scratch with PHP, XHTML, & CSS. Managed the daily operations, facilitated meetings, developed marketing strategies, consulted with customers, planned logistics, and performed installations.

Designed and developed automated reports from scratch with Visual Basic in Excel. Aided in the complete automation of the report making processes for this inbound call center. One of my programs uncovered a previously unknown and routine accounting error. Created reports on demand for branch staff, home office account executives and clients in a timely manner. Before being promoted to this position I had worked as a Customer Service Specialist for four of my months at this company. This experience allowed me to gain the ability to multitask between providing customer service between multiple vendors continuously throughout the day.

Utilizing Drupal 7, Built many web pages and the various content types while migrating data over from the legacy site. After the new site launched additional duties were given; such as user testing, content audits, and creating WorkFront tickets for any issues regarding site content or functionality. My primary duties shifted from the content marketing team to the software development team; which requires utilizing the JIRA ticketing system in a software quality assurance focused role. While maintaining features of my original role; I found an additional niche in identifying, troubleshooting, and reporting on software bugs.