Jody Hersh

Customer Service Representative @ National Bank of Canada

About

i see myself as someone determined, hardworking to get along with others. i have worked in the Telecommunications for both for Rogers and FIDO (for 25 years), in different departments that have taught me alot to help deal with customer, their needs or any issues arise. i'm able to listen and communicate any resolution to help resolve any issues that come up as quickly as possible. I can work in a fast pace environment. I am able to work within a group or by myself. I also have years of retail services that attribute to customer services. But it all comes down to the Customer and treating them how i would want to be treated.

Country

Canada

City

Montreal

Industry

Telecommunications

Skill

Customer Service Operations, English, Customer Support, Skilled Multi-tasker, Bilingualism, Customer Service Representatives, Problem Solving, Customer Experience, Teamwork, Communication, Interpersonal Skills, Customer Service, Window Displays, Displays, Outbound Calls, Telecommunications Billing, Restore, Inbound Calls, Employee Training, Daily Deposits

Experience

Customer Service Representative

National Bank of Canada

2025-5 - Present · 1 yr 5 mos

Montreal, Quebec, Canada

Credit Operation Representative

Rogers Communications

2012-2 - 2023-4 · 11 yrs 3 mos

Montreal, Canada Area

Accounts Receivable for both FIDO and Rogers Take and arrange payment with client (inbound and outbound) Restored services (if cancelled or suspended) Helped with bills and inquiries Changed price plan/offers

Administrative Clerk

Fido Mobile

1997-11 - 2012-1 · 14 yrs 3 mos

Montreal, Quebec, Canada

Performed database verification Created profiles with all necessary information to activation Work with representatives on the road to create accounts for businesses.

Supervisor

Coles Bookstore

1986-3 - 1995-6 · 9 yrs 4 mos

Montreal, Quebec, Canada

Supervised and trained new employees Maintain inventory (data entry) Manage ledgers and bank deposit Displays and stocking shelves Keyholder (open and closed stores)