Jodie Fullerton

With over 20 years of experience across the public and private sectors, I am a results-driven operations and customer experience leader with a strong track record of improving services, developing teams, and delivering meaningful change. I am passionate about creating efficient processes, enhancing customer journeys, and driving high performance. Most recently, as a Service Development Officer at West Lothian Council, I have led customer-focused improvement programmes across operations, communication, performance, and service delivery. My work has included process redesign, service improvement, complaints reduction, governance, and leading teams to achieve better outcomes. My strengths include operational leadership, customer experience, process improvement, stakeholder management, performance reporting, and people development. I am known for turning ideas into action, bringing structure to busy environments, and helping teams perform at their best. I am always interested in opportunities where I can bring leadership, energy, and a passion for improvement to organisations that value people, customers, and growth.