jodie buot

team lead

About

Team Lead at TeleTech

Country

philippines

City

central visayas

Industry

outsourcing/offshoring

Skill

reporting and analysis, data analysis, data mining, analysis, microsoft office, microsoft excel, customer experience, customer satisfaction, customer service, legal research, team leadership, team management

Experience

customer experience specialist

teletech

2013-1 - 2014-3 · 1 yr 3 mos

* Searches, evaluates surveyed calls and identify, document and track agent-related opportunities and process challenges. * Help refine and improve the design of our existing customer service workflow. * Create and monitor internal cases for tracking wide range of issues that touch customer service flow, from process improvement, customer-reported issues and order problems

customer service representative

teletech

2011-4 - 2012-7 · 1 yr 4 mos

corporate paralegal

espedido & famador law firm

2007-6 - 2008-10 · 1 yr 5 mos

Assist lawyers in all stages of corporate transactions and with the preparation of documents necessary to comply with federal, state and local regulations in the conduct of business activities.

team lead

teletech

2015-9 - Present · 11 yrs 1 mo

reporting analyst

teletech

2012-7 - Present · 14 yrs 3 mos

Maintaining, developing and runs reports from various data sources. Provide requested reports with the required data elements for the operations team and other department as needed. Develop new reporting applications to meet business demands.