Jodie Kelsey

As Customer Contact Centre Director, my focus is on driving customer satisfaction, promoting operational excellence, and enhancing team performance. The role is dedicated to the development of strategic initiatives that improve efficiency and optimise service delivery. Previous leadership roles, including over five years as Head of Contact Centre Operations at UK Flooring Direct, have strengthened an ability to lead high-performing teams and implement data-driven strategies. These experiences reinforce a commitment to continuous improvement, collaborative leadership, and creating value through innovation in customer experience and contact center operations.