jodie gutteridge

service improvement officer

About

I help my team in all aspects of their work, ranging from assisting the performance officer by proofing their data reports, working with the analyst using mosaic and writing ward profiles, supporting the team leader programme manage the poverty reduction and corporate brain groups (by minuting, assisting with the actions and pulling together the action plan) and administer the fair to all E&D training programme for the diversity officer, which includes liaising with external providers, booking rooms, managing the trainers bookings and organising all communications to advertise the courses.

Country

united kingdom

City

london

Industry

government administration

Skill

project management, training, research, microsoft excel, microsoft office, customer service, local government, policy, governance, management, government, report writing, performance management

Experience

executive officer

london borough of havering

2015-9 - Present · 11 yrs 1 mo

Just started working as the executive officer to the director of children adult and housing.

corporate complaints and projects support officer

lb havering

2014-4 - 2015-9 · 1 yr 6 mos

Producing monthly reports on the performance of the council in regards to their complaint performance. Also the first point of contact for staff on any CRM or complaint queries.