jodie burnett-ali

* Supervised a team of 12 staff, overseeing teller functions and vault operations. * Conducted regular unannounced audits of all vault and teller cash, maintaining a written record and duly reporting any exceptions. * Ensured that all security procedures were strictly followed and that the department was operationally sound and satisfactory audits achieved. * Scheduled teller staff in order to maintain required staffing levels. * Ensured that a high standard, personalized, effective and efficient service was maintained at all times. * Facilitated regular employee meetings to discuss goals, broadcast company information and discuss operational issues/improvements.

* Lead my team from the front to deliver a consistently high level of sales and service. * Supported the development and delivery of the company's commercial plans, including developing sales performance and supporting marketing initiatives * Analysed team and individual performance to address any issues, deal with issues promptly and effectively. Handle disciplinaries where required. * Monitored and managed team absence and holiday. * Held and documented regular performance meetings, coaching sessions and buzz sessions. * Dealt with escalated enquiries. * Built strong internal relationships. * Managed and balanced 6 ATM’s and 4 suspense accounts. * Developed, planned and implemented activities to support the development of my team, including effective coaching and feedback.

* Delivered training at an Undergraduates programme with 50 students that was filmed by BBC News. * Provided leadership and direction to a team of advisors ensuring they were inspired, motivated, managed, coached and developed to maximise business performance in sales and customer service. * Ensured all business is compliant with all legislative and regulatory standards, including reporting requirements in order to reduce commercial and personal operational losses. * Delivered training to team members in the utilisation of contact centre technology. * Monitored performance of all team members to ensure qualitative and quantitative targets were met and service levels achieved. * Maintained exceptional standards of customer service amongst team members. * Created and maintained a culture of continuous development and learning within my team

* I worked with both advisors and senior managers to fully embed new processes and procedures. Delivered face to face training courses to groups and individuals utilising a pre designed framework. * Ensured the achievement of course and individual training objectives through participative training techniques and coaching. * Facilitated group discussions to check, understand and problem solve in a training environment. * Acted as a subject matter expert for all of the training material within the business and supported the design of product based training modules. * Managed and supported induction groups throughout the course for up to 8 weeks.