Jochen Honig
Senior Technical Support Engineer @ Cloudflare
About
Experienced Technical Instructor with a demonstrated history of working in the industrial automation industry. Skilled in Customer Service, Engineering, Public Speaking, Mac, and Windows. Strong information technology professional with a Dipl.-Ing. focused in Mechanical Engineering from Karlsruhe Institute of Technology.
Germany
Munich
Information Technology & Services
Customer Interaction, Customer Support, Technical Support, Microsoft Office, Engineering, Windows, Research, Customer Service, Public Speaking, Mac OS, Product Development
Experience
Senior Technical Support Engineer
Cloudflare
Munich, Bavaria, Germany
Technical Support Engineer
Cloudflare
Munich, Bavaria
- Communicate with customers via ticket, chat & telephone and address the specific circumstances in order to solve their problems as quickly as possible and treat them empathetically in high pressure situations - Independently troubleshoot and solve unknown technical problems in an innovative IT environment - Specialization in CDN, DNS, load balancing, SSL (for SaaS) and performance issues - Usage of command line tools, such as dig, cURL, traceroute, MTR, as well as ClickHouse to debug issues
Technical Support Engineer
Cognex Corporation
Karlsruhe Area, Germany
- Provide expert helpdesk support and feasibility studies to Sensor Sales Engineers for the Cognex Sensor and ID Products family, as well as the Cognex/Webscan Barcode Verification Products - Manage and handle all possible platforms used and supported by our products, including Host machines (e.g. PC, Stand-alone), Operating systems (Win7-10), Industrial protocols and other related areas - Identify technical problems, duplicate them and provide adequate solution on both Hardware and Software issues in the shortest timeframe - Escalate bug-related issues to Corporate Product Engineering
Technical Instructor
Cognex Corporation
Karlsruhe Area, Germany
- Conducting technical product trainings and presentations for the Cognex In-Sight & DataMan product range throughout Europe - Developing client-specific product trainings - Assisting in planning, organizing and conducting of training projects - Updating and customizing of global training materials - Providing feasibility studies to Sales Engineers for the In-Sight and DataMan Products family
Student Assistant
KIT SCC (Steinbuch Centre for Computing)
Karlsruhe Area, Germany
- IT-services at the university datacenter for employees of the KIT, as well as students
Intern
DEKRA
Karlsruhe Area, Germany
Learning about and assisting with mandatory vehicle inspections, observing expert witnesses creating engine failure reports as well as accident damage reports
Education
Karlsruhe Institute of Technology (KIT)
Mechanical Engineering
Jochen Honig's Contact Information
Phone
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