Xin Zu, Jocelyne Yeo

Global Account- i) Farming and managing set of existing enterprise accounts specifically in Financial Service Industry, Health and Life science, Manufacturing and Distribution Industry ii) Work in close collaboration with Enterprise Account Manager, Internal Technical Specialists, Channel Partners, Order management, Supply Chain, Finance in bringing deals to closure and ensure service level to customers iii) Cover activities from preparing customer proposals and fulfilling orders, from identifying customer needs, developing proposals, processing order to shipment and ensure delivery of orders to customer iv) Work closely with pricing committee /deals desk on discounts exceptions v) Liaise with customer on incomplete order details vi) Utilize Salesforce CRM to manage and optimize sales opportunities vii) Build and maintain close relationship with customer, partners and distributors. viii) Resolving customer complaints and disputes ix) Providing customers with technical product information

Supporting Greater China Group, Malaysia and North America i) Reviews invoices, completes fields with required customer billing information, checking data input to ensure accuracy of the final customer billing information ii) Ensure all customer information details are kept up-to-date and all rejected request are being communicated timely iii)Received /sorted incoming vendor invoices and set up new vendor accounts as needed iv)Reconcile supplier invoices and ensure all invoices issues are reported and solved v) Improve TAT to complete request by working closely with Global Product Specialist vi)Invite Supplier for electronic invoicing (Basware) to streamline payment process vii)Work closely with internal customer and apply subject matter expertise and analysis

i)Perform HP / vendor invoice review and ensure completion of Asset Level Detail entry within turnaround time. ii)Escalate incomplete / invalid invoices to Customer Delivery Specialist iii)Resolve invoice exceptions with Global Product Catalog Team iv)Analyze product number and serial number of assets. v) Manage /reconcile supplier invoices (HP / External Suppliers) vi) Work closely and respond to internal customer inquiries in a timely manner

i)Screening of resume and posting of jobs in job portals ii)Schedule of Interviews with shortlisted candidates and occasionally participate of interviews with recruiters iii)Participate in on-boarding for new joiner and ensure completion of on-boarding documentation iv)Assist recruiters in administrative tasks such as issuing Offer Letter, Medical Letter and Bank Letter for identified candidates v)Liaise and follow up with headhunters’ agencies on administrative matter Involved in coordination of recruitment projects