Jocelyn TSAI

- Coordinated the full-cycle NPI for CloudEdge(Unified Threat Management) with Global & Regional PM, Order Management, software R&D, external suppliers to ensure on-time delivery from concept phase to Mass Production. - Defined hardware specifications and chassis design while strictly controlling project budgets and BOM costs(CPU, SSD, DRAM) to maximize product profitability. - Secured global market access by managing certification processes (CE, FCC) and reliability validation, ensuring full compliance with international standards.

- Managed monthly warranty extension operations for ODM and OEM Servers, 5G SIM cards, CloudEdge products, collaborating with suppliers and regional teams to ensure full compliance with deadlines and quality standards, automated warranty application processes using VBA, improving efficiency by 35%, prevented duplicate requests, and reducing manual errors - Processed RMA (Return Merchandise Authorization) and DOA (Dead on Arrival) cases for servers, coordinated with hardware suppliers, internal software R&D, and technical support resources, diagnosed failures to determine software or hardware causes, and ensured server maintenance, repairs, and replacements in time - Conducted annual Warranty and Service audits of the supplier at Penang, evaluated warranty processes and service support performance to identify opportunities for enhancing customer satisfaction and operational efficiency

Acquired and contacted more than 200 potential Taiwanese importers and builders by attending 4 trade shows to enhance trades in agricultural and forestry industries between Washington State and Taiwan

- Planned several marketing campaigns on the company’s bookstore Facebook Fan page - Designed booklists on the company’s online bookstore during Taipei Poetry Festival - Promoted new products HyRead Gaze+ and compare opponents’ booklists

Contacted 50 branch customers and assisted in installing digital apps to address customer queuing issues and facilitate digital transformation

Searched 3 databases (WoS, Scopus, JCR) and investigated over 3,200 articles' topics and authors' backgrounds by analyzing the percentage of authors in each academic field in LIS journals(article)