jocelyn teo

* Responsibilities * Manage and maintain key account client relationship and KPI performance. * Co-ordinate with cross-functional team for routine account management, backlog queries, recovery plan. * Perform a supporting role during internal (Product Delivery, Trade Control and Compliance) and external (ISO, MES, Finance) audits and answer questions/ queries that auditors may have in a competent manner. * Co-ordinate on new product queries, product engineering, timeline planning, quotation and internal P&L. * Responsible to conduct Monthly Business Review with clients on performance feedback, engineering issue and continuous improvement plan. * Achievements: * Earned commendation from client senior management by achievement of 100% on time delivery performance. * Leveraged strengths in cost-effective material management and vendor negotiation to achieve an average of 3-5% material inventory reduced 20% of customer inventory carrying cost.

* Responsibilities: * Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a weekly basis. * To collaborate and support all regions Sales accounts (such as Singapore, Thailand, Malaysia & China branch offices). * Coordinate with Sales Team for daily tactical account management & new revenues opportunity management. * Report to corporate on customer long-term strategic plan, assisted in reporting and quarterly business review. * Achievements: * Awarded “Best Vendor” for year 2007-2008. * Received compliments from Regional Sales Manager for the outstanding performance of good customer relations and on time delivery.

* Responsibilities: * Prepare business case analysis, new product model quotation, risk assessment and opportunities within business. * Manage the coordination of product life cycle activities with customer satisfaction and responsibility for accounts of various complexities. * Prepare and present Quarterly Business Review with Global team and key account senior management team. * Dealing with multinational supply chain/vendors on escalation material issues, assess time frame and customer budget requirement and suggest alternate sourcing. * Support production site for projects; examine account costing issue and other customer related matter through expertise. * Achievements: * Successfully launched 3 new products with minimum timeframe, collaborated with engineering team and supply chain team, generating $12M in annual sales. * Lead the supply chain team and successfully reduced significant materials on-hand by 7% and minimize end of life and expired materials exposure.