Jocelyn Nelson

• Handles the sourcing and hiring for the company internship program. • Processes the onboarding for all new hires in the HRIS system, Dayforce. • Leads the HR orientation every Monday for new hires, reviewing company policies. • Conducts background checks for new hires. • Schedules interviews and debriefs for company recruiters. • Attends university career fairs representing the company, recruiting for internships. and full-time roles. • Conducts intern exit interviews.

• Managed all onboarding for new hires and rehires. • Completed and processed all offboarding for terminations. • Collaborated with managers and executives to create offer letters and terms of employment. • Conducted background checks and processed 1-9 documentation. • Reviewed resumes for new hires using online recruiting software systems. • Scheduled HR meetings for all staff and new hire interviews. • Conducted exit interviews. • Maintained employee records and HR documents using Human Resources Information System. (Paylocity) • Handled sensitive and confidential employee information with complete discretion. • Directed all benefits elections including Special Enrollments and Life Events for employees and new hires. • Reviewed all 5-5-5 quarterly conversations • Worked with managers to process Performance Improvement Plans. • Processed all Family Medical Leave Act (FMLA) requests • Handled all Short-Term Disability (STD) and Long-Term Disability (LTD) claims.

• Supported the recruitment process • Coordinated interviews for managers and executives. • Maintainedemployeerecords. • Assisted in completing federal reports. • Processed employee status changes, keeping human resources systems and employee records up to date.

• Helped organize department documents. • Assisted the VP of Administration and HR team members. • Escalated HR issues to the appropriated HR staff or management.

• Processes and completes all sales and new listing files. • Processes documents for new agents, including dues, and board fees. • Submits all open house information for the proper advertising. • Provides administrative support for office manager and sales agents.

• Handled daily transactions for member’s accounts. • Processed and completed loan applications. • Responsible for the filing of members closed accounts, loan applications, and membership cards.

Received and processed sales and product inquiries Complied with regulations for the distribution of alcohol within the state of Pennsylvania Completed training in alcohol laws of Pennsylvania, and safety protocol

Responsible for receiving, processing and directing calls to the proper managers Coordinate administrative duties, including but not limited to Schedule meetings and reservations Handle company inquiries

Answered and directed all incoming calls to the proper departments Assisted and revised reservations for hotel guests Used Micros, Starguest, and Lightspeed programs