Jocelyn Labadie

Service Delivery Specialist @ i3D.net

Country

Canada

City

Saint-Étienne-de-Beauharnois

Industry

Information Technology & Services

Skill

Service Delivery, Delivery Operations, Decommissioning, Rack Deployment, Environmental Monitoring, Software Installation, Laptops, Desktop Computers, Data Center Operations, System Deployment, Microsoft Azure, Microsoft Exchange, English, French, Communication, Hardware, Team Leadership, Team Building, OS Deployment, Cabling

Experience

Service Delivery Specialist

i3D.net

2025-2 - Present · 1 yr 8 mos

Montreal, Quebec, Canada

Datacenter Technician

i3D.net

2023-6 - 2025-2 · 1 yr 9 mos

Montreal, Quebec, Canada

Deployment/modification of servers, racks and network equipment. Troubleshooting and support of servers, L1 and L2 Networking, Planning and execution of hardware move and other projects Creation of documentation and process flow. Order, reception and management of inventory OS deployment

Datacenter Technician

Ubisoft

2020-10 - 2023-6 · 2 yrs 9 mos

Montreal, Quebec, Canada

Technical Support Analyst

Ubisoft

2016-10 - 2020-9 · 4 yrs

Montreal, Quebec, Canada

Analysis, categorization, prioritization and dispatch of tickets. Active Directory user/security group/mailbox/DNS creation and management. Monitoring of systems Firewall rules creation/edit VPN access creation/edit/troubleshoot Troubleshooting network access creating/editing of virtual storage spaces (LUN/VNX)

IT Technician

Ubisoft

2011-12 - 2016-9 · 4 yrs 10 mos

Montreal, Quebec, Canada

Daily tasks included managing over 400 laptops. ( setup, repairs, regular maintenances,...) troubleshooting user computers, diagnosing and repairing. Upgrading user setups (data and setup migration)