jocelyn fenelus

* Was responsible for shipping company products and packages to clients across the country * Worked in coordination with customer service, Quality Assurance and production to track status of future shipments * Received and distributing packages to two separate company sites * Performed inventory, products assortment and data entry for record and faster service.

* Opened and ran the store until the manager arrived at midday * Shipped and received packages, and provided logistics for delivery using company systems * Maintained communication with customers via phone and email * Led the store in marketing and sales during the holiday season, and also I provided public notary service

* Provided Long Term Care insurance quotes and assisted policyholders with rate action concerns * Informed policyholders on the benefits that are available to them and how to add or remove benefits * Provided support for Long Term Care insurance agents whenever they needed. * Processed work items and the paperwork for each inquiry for record and for better customer service

* Remained proficient in the mortar systems to provide heavy firepower support when called upon * Operated and maintained field communications equipment * Map reading and land navigation on foot and vehicle to reach desired destination * Evaluated terrain and recorded topographical information

* Provided tutoring assistance for students of various skill levels in Mathematics * Helped students develop and improve their analytical and study skills * Encouraged students in difficult academic situations * Suggested additional materials and resources that would improve tutees understanding

* Handled calls for various organizations around the country as an inbound telemarketer * Met the need of customers over the phone using both company software and the internet * Closed transactions with 3-5 minutes according to company policy * Data Entry for record, reference and identification

* Supervise daily operation and delegate tasks among staff members * Setup production systems and adjust them as necessary to accomplish daily operations * Organize and stage hundreds of thousands post-print newspapers for multiples cities across Virginia * Help sort the logistics paperwork in accordance to the company’s standard protocol * Perform physical inventory and verify the numbers with the pressroom.

Classes taken: Applied Statistics, Applied Probability, Analysis of Variance, Statistical Inference

Math Tutor, Volunteer at the Bruckner Learning Center"]